Voyager club question

[michelle028]

Hi everyone, 

 

1st time on MSC. So I got matched as Silver for the Voyager club. It was good until I noticed they messed up my birth day...from 28 to 29. So obviously it wouldn't match my travel documents. 

 

When I called msc to change it...they were able to change the birth date but then my Voyager club status disappeared!!!

 

The rep said that only the Voyager club service rep could help me.

 

I still have my original email with my Voyager number saying approved. Is that enough to get on-board perks?

 

Side note: booking and fixing things with MSC for the past few months before sailing this summer has been a really miserable experience!!! I don't know if anyone can relate. Even most of the excursions are saying sold out even though it never appeared on the app to begin with!!

[JamieLogical]

I would forward your original voyager's club status match email to MSCVoyagersClub@msccruisesusa.com  and explain the situation in the email. That will generate a ticket and they should correspond with you to get the issue resolved.