EZ Air lower price flight refund

[DougH]

Who do I need to talk to about an EZ Air refund? I booked airfare for an Alaska cruise out of Vancouver for a cost of about $850. Cruise was paid in full for this amount. After final pay I changed EZ Air flights to another city for a price about $350 and it showed a $500 credit due. Several days before sailing I had to cancel cruise for health issues. I applied for a refund and they processed based on the lower airfare amount of $350. How do I get a refund/credit for the extra $500 in airfare I paid?

[DUCHESSRN]

I am still waiting on a refund from February …would also appreciate a good number to call.

[Steelers36]

Call in on Tuesday (Mondays are a zoo) and ask for EZ-Air dept or EZ-Air rep.  From recalling various past posts I have read, I believe when a guest re-books air to a lower fare after FP Date, but before ticketing date, the resulting credit is (eventually) refunded back to the credit card used to pay for the booking.  That said, they might need a nudge or two to get a move on.