Customer advocate?

[Vineyard View]

6 minutes ago, margbem said:

NLeahy@hollandamericagroup.com

Thank you very much 

[markham]

Now we know more about the situation at the hotel. I am amazed that the cruise line did not step up to deal with the issue of the wrong room problem then and there via its representative but even more amazed that the hotel chose to put a guest of the cruise line in that room. If Seabourn chose that hotel then that hotel owes the apology and Seabourn might need to refund the hotel cost to the passenger.

 

Now it is late in the day but everyone knows the guest’s situation. A TA could be handling this for the passenger but there is no TA involved. I hope that Seabourn does compensate, and in the future avoids this hotel. Otherwise any cruise line passenger would be better off choosing the hotel or having a TA advise and book one.

 

Happy and healthy sailing!