Online Gift purchases for upcoming cruise

[GottaKnowWhen]

Back story: Since our first cruise 10 years ago I have always been able to pre-purchase items, usually flower bouquets and wine, by going to the right spot on the Celebrity site. The “gifts” then show up in our cabin on embarkation day. Except a couple of times I have timed the flowers for delivery on a special day, e.g. Valentine’s Day.

1. Flowers have not been an option at least since March.

2. When I tried to order wines for an upcoming trip, I was able to make choices from the very very limited selection. I could make purchases, then see those items by inspecting the Shopping Cart, but nothing I did would take me forward to a Payment page.

3. I emailed and pointed out that the Store site is broken.

4. I got a reply! The reply said I could call such-and-such number and place my order that way.

5. Grumble grumble. I picked a time when I had plenty of time, and called the number. The automated message was the same old Welcome to,Celebrity Reservations! Grumble.

6. Wait wait! Within 5 seconds someone answered the phone! He understood my reason for calling. Took my order for the two bottles of wine, applied my credit card, and done! I received an email confirmation almost immediately.

 

Moral of the story: the systems may be a bit clunky but there are workarounds.

 

Stan