VERY fast shareholder benefit response!

[Pitzel]

Thought that I would post my experience here since I had seen some prior posts saying that it took a long time for NCLH shareholder benefit requests to be honored. It took all of 16 hours for our request to go through!

 

- Last night, around 11 pm, I emailed in my Shareholder Benefit request form along with the supporting documentation.

- Within 5 minutes, I received an automated reply along with a case number, in case I needed to follow up on my request.

- At 3 pm today, I got a reply from the Shareholder Benefit email address confirming that the request went through and that my OBC should now show in my account. 

- 2 minutes later, I got another email with a PDF amenities confirmation, showing that the OBC had posted to our booking.
 

Edited August 9, 2023 by Pitzel

[BirdTravels]

Good for you. From our experience, submitting multiple requests a year, this is pretty normal. Usually within 24 hours. But we have had those that take nearly a week since the pandemic restart. 

[vacation44]

I submitted two requests for 2024 cruises late last Friday afternoon and the OBCs hit our account early the following Monday.   I was very happy about the very quick turnaround. 

[destar]

Good to hear, I'll be submitting my request a day after final payment.

[MamaMindy]

I had the same experience yesterday! They are very quick and efficient and very good keeping us informed.  KUDOS to NCL for excellent service on the Shareholder credit.  We had ours posted in a few hours also.

[alackas]

I have to say ours was around 24 hours also.   Quicker than I had expected

[Elvis1209]

Glad to hear it!  We're owners!!!  How come I didn't get the owners suite?

 

Elvis