seadrifter Posted November 16, 2023 #1 Share Posted November 16, 2023 For the past several days I have been trying to cancel our May 2024 Eclipse cruise, on the website and by phone. On the website I go to "Change your mind? Cancel Your Reservation" click it and nothing happens. After several tries, I get locked out of the website. My husband has been on the phone this morning for 1 1/2 hours, and the recorded voice keeps promising he will be helped as soon as a representative is available. Has anyone else had this problem? Any advice on what else we can do? Thanks in advance. Link to comment Share on other sites More sharing options...
shellunderwater Posted November 16, 2023 #2 Share Posted November 16, 2023 Did you book direct or thru a travel agent? If with a TA, I would expect the TA has to do that. Yeah, probably/maybe dont want to wait that long, but don't pay your final payment. They will cancel it for you very quickly. 🤪 Link to comment Share on other sites More sharing options...
seadrifter Posted November 16, 2023 Author #3 Share Posted November 16, 2023 Thanks, but we want to get our sizable deposit back. Final payment is not until February. Link to comment Share on other sites More sharing options...
seadrifter Posted November 16, 2023 Author #4 Share Posted November 16, 2023 Well, I guess posting here helped because I went back to the Celebrity website and was able to cancel the cruise. Now I just hope our deposit shows up on our credit card statement ASAP! Link to comment Share on other sites More sharing options...
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