In a Nutshell

[Snaefell3]

I think I captured Oceania's shoreside customer service in a reply to my TA who had untangled a botch:

"Oceania could not even make the mistake correctly"

 

I had requested one cooking class slot.  Oceania booked two slots.  Billed mine against my remaining SBC plus credit card for the rest.  Billed hers against her remaining SBC and failed to bill for the rest.

[Flatbush Flyer]

6 minutes ago, Snaefell3 said:

I think I captured Oceania's shoreside customer service in a reply to my TA who had untangled a botch:

"Oceania could not even make the mistake correctly"

 

I had requested one cooking class slot.  Oceania booked two slots.  Billed mine against my remaining SBC plus credit card for the rest.  Billed hers against her remaining SBC and failed to bill for the rest.

This is why it is so important pre-cruise to get a copy of the “prepurchased shore excursions …. PDF. It has all the math of all optional purchases as it is supposed to be. Checking that before one leaves is paramount and bringing it on the ship settles any disagreements quickly.