Website Glitch?

[phillygwm]

About two weeks ago, I booked a cruise through my CAS rep (category MA.)  In order to use my Amex offer, I paid the balance in full shortly thereafter.

 

Last night, I was playing around with excursions and noticed 1) I'm now in a totally different stateroom (BF); and 2) I now have a $1800+ balance, which was more than the entire cost of my cruise.  The confirmation number is the same as it was originally.  The stateroom number looks like one I was mock booking for my sister (but I did NOT pay for it and she booked separately.)  I logged out, cleared cookies, and waited overnight.  Still showing the same.

 

I have an email in to CAS to see what's going on.  I know the website can be notoriously glitchy but could this be for real?

[phillygwm]

Mystery solved:  When they added my shareholder OBC they somehow lost my original stateroom.  My CAS rep is handling it. 🙂

[Laszlo]

5 minutes ago, phillygwm said:

Mystery solved:  When they added my shareholder OBC they somehow lost my original stateroom.  My CAS rep is handling it. 🙂

NCL'S Website has to be the most glitchy site I have ever used

[PistolPete13]

3 minutes ago, Laszlo said:

NCL'S Website has to be the most glitchy site I have ever used

MSC would like a word with you... LOL

[phillygwm]

24 minutes ago, Laszlo said:

NCL'S Website has to be the most glitchy site I have ever used

Agreed but turns out this wasn't a website issue.  Whoever added my comp in Shareholder Services nuked my existing reservation 😞