dleahy4444 Posted December 18, 2023 #1 Share Posted December 18, 2023 I have been having an issue with my blue chip account since September. ( not getting my offers) I have been calling and e-mailing, and every rep claims to have fixed the issue but none of them have. I tried an email to Laura Hodges (not sure if the email address was correct) but someone in the Resolution Center contacted me and said the issue was resolved. My account on their website then showed one offer listed. I thought the issue was resolved, but after that one offer I haven’t received any others. I’m Amethyst tier and generally get veranda offers. My husband, who is a lower tier has been getting offers at least twice a month, several after I received that one solitary offer. Obviously the problem remains .I need to speak with someone at a higher level then the usual reps or Resolution Center who will actually make sure it’s resolved. thanks Link to comment Share on other sites More sharing options...
Cruisers2013 Posted December 19, 2023 #2 Share Posted December 19, 2023 Check www.bluechipcluboffers.com for the available offers you and your husband have. 🙂 1 Link to comment Share on other sites More sharing options...
Cruisers2013 Posted December 19, 2023 #3 Share Posted December 19, 2023 On 12/18/2023 at 10:31 AM, dleahy4444 said: I have been having an issue with my blue chip account since September. ( not getting my offers) I have been calling and e-mailing, and every rep claims to have fixed the issue but none of them have. I tried an email to Laura Hodges (not sure if the email address was correct) but someone in the Resolution Center contacted me and said the issue was resolved. My account on their website then showed one offer listed. I thought the issue was resolved, but after that one offer I haven’t received any others. I’m Amethyst tier and generally get veranda offers. My husband, who is a lower tier has been getting offers at least twice a month, several after I received that one solitary offer. Obviously the problem remains .I need to speak with someone at a higher level then the usual reps or Resolution Center who will actually make sure it’s resolved. thanks I would also be interested in knowing the telephone number of an executive of the Blue Chip Club. We have received offers but now are very "watered down" even though we played quite a bit on the last 10 day Med cruise. I just want to confirm their new not-so-good policy on the offers. I will keep an eye on this post to see if someone provides that information. Thanks! Link to comment Share on other sites More sharing options...
dleahy4444 Posted December 19, 2023 Author #4 Share Posted December 19, 2023 2 hours ago, Cruisers2013 said: Check www.bluechipcluboffers.com for the available offers you and your husband have. 🙂 Thanks, that is the website I referenced in my original post. On that site he has more offers then the solitary one that I have although I am at least a tier higher than him and gamble twice as much. Link to comment Share on other sites More sharing options...
Spudd Posted December 19, 2023 #5 Share Posted December 19, 2023 Sorry to hijack your thread, but is your reward number on the blue chip offers site the same as your captain's club number? I signed up for the blue chip club but I can't find the welcome email anymore so I'm not sure if there's a different number. Link to comment Share on other sites More sharing options...
dleahy4444 Posted December 19, 2023 Author #6 Share Posted December 19, 2023 3 minutes ago, Spudd said: Sorry to hijack your thread, but is your reward number on the blue chip offers site the same as your captain's club number? I signed up for the blue chip club but I can't find the welcome email anymore so I'm not sure if there's a different number. Yes it is. 1 Link to comment Share on other sites More sharing options...
Cruisers2013 Posted January 15 #7 Share Posted January 15 On 12/18/2023 at 10:31 AM, dleahy4444 said: I have been having an issue with my blue chip account since September. ( not getting my offers) I have been calling and e-mailing, and every rep claims to have fixed the issue but none of them have. I tried an email to Laura Hodges (not sure if the email address was correct) but someone in the Resolution Center contacted me and said the issue was resolved. My account on their website then showed one offer listed. I thought the issue was resolved, but after that one offer I haven’t received any others. I’m Amethyst tier and generally get veranda offers. My husband, who is a lower tier has been getting offers at least twice a month, several after I received that one solitary offer. Obviously the problem remains .I need to speak with someone at a higher level then the usual reps or Resolution Center who will actually make sure it’s resolved. thanks Hi! Did you ever get a phone number or a different email address than the general bluechipclub@celebrity.com? Thank you! Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 15 #8 Share Posted January 15 On 12/20/2023 at 2:07 AM, Cruisers2013 said: I would also be interested in knowing the telephone number of an executive of the Blue Chip Club. We have received offers but now are very "watered down" even though we played quite a bit on the last 10 day Med cruise. I just want to confirm their new not-so-good policy on the offers. I will keep an eye on this post to see if someone provides that information. Thanks! Most sailings are close to full capacity so they no longer need to attempt to fill ship with gamblers. Generally if you look at available stateroom inventory on BCC sailing offers, you’ll see they’re not yet full 2 Link to comment Share on other sites More sharing options...
dleahy4444 Posted January 16 Author #9 Share Posted January 16 3 hours ago, Cruisers2013 said: Hi! Did you ever get a phone number or a different email address than the general bluechipclub@celebrity.com? Thank you! No unfortunately. But I did send an email to the new president. She never responded but I received a call from the “resolution center”. Didn’t solve the issue either. I did go to the drop down menu on the blue chip club offers website and filled out a form indicating that I wasn’t getting offers. About 3 weeks later they called me to tell me the issue had been corrected and sure enough I had several concierge cabin offers. That was a while ago, no offers recently, so I think it was a temporary fix and they haven’t resolved the underlying issue. 1 Link to comment Share on other sites More sharing options...
hrmkr Posted January 17 #10 Share Posted January 17 Here is a phone number for BlueChip Loyalty Concierge. They may be able to direct you to whomever you need to speak to. 866-461-7170 Link to comment Share on other sites More sharing options...
dleahy4444 Posted January 17 Author #11 Share Posted January 17 10 minutes ago, hrmkr said: Here is a phone number for BlueChip Loyalty Concierge. They may be able to direct you to whomever you need to speak to. 866-461-7170 Thank you so much!!! Link to comment Share on other sites More sharing options...
dleahy4444 Posted January 17 Author #12 Share Posted January 17 14 minutes ago, hrmkr said: Here is a phone number for BlueChip Loyalty Concierge. They may be able to direct you to whomever you need to speak to. 866-461-7170 Hmm, that seems to be the general number for the blue chip club. I’ve called that many many times, no luck. A different answer depending on which rep you talk to Link to comment Share on other sites More sharing options...
hrmkr Posted January 17 #13 Share Posted January 17 20 minutes ago, dleahy4444 said: Hmm, that seems to be the general number for the blue chip club. I’ve called that many many times, no luck. A different answer depending on which rep you talk to Sorry. That is the only one I have Link to comment Share on other sites More sharing options...
dleahy4444 Posted January 17 Author #14 Share Posted January 17 2 hours ago, hrmkr said: Sorry. That is the only one I have Thank you anyway. Link to comment Share on other sites More sharing options...
sixpackeddie Posted January 17 #15 Share Posted January 17 On 1/15/2024 at 5:59 PM, NutsAboutGolf said: Most sailings are close to full capacity so they no longer need to attempt to fill ship with gamblers. Generally if you look at available stateroom inventory on BCC sailing offers, you’ll see they’re not yet full Yes, very true. Offer from Blue Chip have been really lousy the past 3-4 months. The who program has changed for the worse since it now mirrors the RCL Casino Royal program. 1 Link to comment Share on other sites More sharing options...
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