Mariner Account

[woodinville cruisers]

I just logged in to my Mariner Account and can't seem to look at tours for my upcoming cruises.

It also shows 0 credits on my account and should be 600+ credits.

Is anyone else having problems with their account?

[Crew News]

24 minutes ago, woodinville cruisers said:

I just logged in to my Mariner Account and can't seem to look at tours for my upcoming cruises.

It also shows 0 credits on my account and should be 600+ credits.

Is anyone else having problems with their account?

Wait a bit and try again.  If not fixed, click on the feedback button on the left side of the screen.  I have had excellent luck in getting anything fixed in a few hours after using feedback.

[redbanshee]

29 minutes ago, Crew News said:

Wait a bit and try again.  If not fixed, click on the feedback button on the left side of the screen.  I have had excellent luck in getting anything fixed in a few hours after using feedback.

Agree…this has happened to me a couple of time recently. They are making a lot of upgrades to the website I think 🤔 

[SDARCH]

1 minute ago, redbanshee said:

Agree…this has happened to me a couple of time recently. They are making a lot of upgrades to the website I think 🤔

Just got off the phone for a new booking and they are also in the process of converting their DOS (!) reservation system to Windows-based.  It's 1992 all over again.

[VMax1700]

21 minutes ago, SDARCH said:

Just got off the phone for a new booking and they are also in the process of converting their DOS (!) reservation system to Windows-based.  It's 1992 all over again.

The millenium bug strikes at last!

[KeyLimeKayak]

1 hour ago, woodinville cruisers said:

I just logged in to my Mariner Account and can't seem to look at tours for my upcoming cruises.

It also shows 0 credits on my account and should be 600+ credits.

Is anyone else having problems with their account?

Yes, we tried calling today as well. Our account is completely blank, no upcoming booking or past cruises. Had a frustrating conversation with someone who was hard to understand, he kept saying to just log in with your booking number as a work around. Yes, we can put in our booking number and see the date/details of the cruise. But we were trying to access our mariner account to view our balance, paid excursions, and pre-pay our gratuities. None of that was appearing, and after talking in circles we gave up.

[YourWorldWithBill]

31 minutes ago, KeyLimeKayak said:

Yes, we tried calling today as well. Our account is completely blank, no upcoming booking or past cruises. Had a frustrating conversation with someone who was hard to understand, he kept saying to just log in with your booking number as a work around. Yes, we can put in our booking number and see the date/details of the cruise. But we were trying to access our mariner account to view our balance, paid excursions, and pre-pay our gratuities. None of that was appearing, and after talking in circles we gave up.

Try calling the Centurion number, 888-425-7447, and just hold until someone answers. Usually that person will be able to help, or at least find out.

Edited January 6 by YourWorldWithBill