portadown Posted January 30 #1 Share Posted January 30 On 7 January 2024, I purchased a shore excursion on the Queen Anne, sailing in June 2024 to the Norwegian fjords. The day after I made the purchase, I noticed that my credit card had been double-billed for the amount. I contacted Cunard (UK) by phone, and the agent promised to forward the request for repayment to the finance office. She said to expect a response in five to seven business days. Nothing happened. On 22 January, I spoke with Cunard again, and the agent said that she would expedite the request. Still nothing has happened. I'm not sure what else I should do or whom I should contact. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted January 30 #2 Share Posted January 30 3 minutes ago, portadown said: On 7 January 2024, I purchased a shore excursion on the Queen Anne, sailing in June 2024 to the Norwegian fjords. The day after I made the purchase, I noticed that my credit card had been double-billed for the amount. I contacted Cunard (UK) by phone, and the agent promised to forward the request for repayment to the finance office. She said to expect a response in five to seven business days. Nothing happened. On 22 January, I spoke with Cunard again, and the agent said that she would expedite the request. Still nothing has happened. I'm not sure what else I should do or whom I should contact. Speak to one’s credit card company, requesting a Section 75, with full explanation why to CC. The CC will reverse the erroneous payment. One had a similar action, where Cunard charged one for WiFi (twice on last day), despite being a Diamond Member. Link to comment Share on other sites More sharing options...
alc13 Posted January 30 #3 Share Posted January 30 Is it possible you bought it twice? If so, you could cancel both and then rebook the excursion. Based on my recent experiences, I don't think any major company still has a functional customer service department. 1 Link to comment Share on other sites More sharing options...
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