Rare 57eric Posted April 8 #1 Share Posted April 8 I had transferred some deposits and started to lose track of what was what. I had a record of one more deposit that I knew I had paid for. All of them showed up as valid bookings in My Cunard. I appealed to my CVP for help. She replied that two of my booking numbers were not (or no longer) valid. After doing some digging I agreed with her accounting. Additional digging turned up one more valid one, which brought me to the total I was looking for. Observations: It's curious my CVP didn't point out the booking number that was missing from my original list. As mentioned, I had previously validated the two "bad" numbers in My Cunard. I checked again and they STILL show as current, paid voyages. Of course, as has been observed many times before, other cruise lines allow you to log in and see all your bookings concurrently. If Cunard had this basic functionality, none of this research would have been necessary. Sigh. Link to comment Share on other sites More sharing options...
Rare Pushpit Posted April 9 #2 Share Posted April 9 The UK version of cunard.com does now show all current (and past) bookings, but in Cunard.com after logging in then under Loyalty. Of course there isn't a direct hyperlink to the my.cunard, it doesn't even have the booking reference, but at least you know what to search in your email inbox, namely the sailing reference. I was under the impression the USA version had something similar now. I think there have been some reports elsewhere of booking references being changed by Cunard, but I would have thought that they would rapidly clear out old references. I must admit I find it easier just to have 2 email folders for Cunard - one CunardBookings and the other CunardJunk. 1 Link to comment Share on other sites More sharing options...
TheOldBear Posted April 9 #3 Share Posted April 9 Just checked the USA version of cunard.com - you can log in to an account, but once logged in there is nothing useful you can see or do without a login. Even the 'pay my balance' needs you to enter booking reference, not pick from a list. Link to comment Share on other sites More sharing options...
Rare 57eric Posted May 12 Author #4 Share Posted May 12 On 4/8/2024 at 7:47 PM, 57eric said: I had transferred some deposits and started to lose track of what was what. I had a record of one more deposit that I knew I had paid for. All of them showed up as valid bookings in My Cunard. I appealed to my CVP for help. She replied that two of my booking numbers were not (or no longer) valid. After doing some digging I agreed with her accounting. Additional digging turned up one more valid one, which brought me to the total I was looking for. Observations: It's curious my CVP didn't point out the booking number that was missing from my original list. As mentioned, I had previously validated the two "bad" numbers in My Cunard. I checked again and they STILL show as current, paid voyages. Of course, as has been observed many times before, other cruise lines allow you to log in and see all your bookings concurrently. If Cunard had this basic functionality, none of this research would have been necessary. Sigh. It ain't over yet. I just got a final payment notice for a voyage I canceled in March, having moved the deposit to a new booking. As noted in my original post, in April I did a reconciliation with my CVP to ensure we agreed on what my current bookings were. And yet, here's Cunard trying to collect on a phantom reservation. I always knew their IT systems were second rate, but I may be ready to offer a downgrade to that opinion. 1 1 Link to comment Share on other sites More sharing options...
Rare 57eric Posted May 14 Author #5 Share Posted May 14 I have received Cunard's apology. 1 Link to comment Share on other sites More sharing options...
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