Onboard credit refund

[hop2it]

We never did get the refund for unused (refundable) onboard credits from a January cruise. Messaged Princess weeks ago and never got a reply. Shall we give up or is there some other way to try to get what is owed us?

[phabric]

14 minutes ago, hop2it said:

We never did get the refund for unused (refundable) onboard credits from a January cruise. Messaged Princess weeks ago and never got a reply. Shall we give up or is there some other way to try to get what is owed us?

I had a refund for a refundable OBC on my last cruise.  My cabin mate received her cheque.  I called 3x and was told it was mailed.  On call #4, this agent asked for my address, it turns out Princess had not put my unit number even through it is on my profile.  I finally received my cheque.

 

I would call Princess.