NCL accounting...or is it just their goofy website (again)?

[9tee2Sea]

maybe the extra charge has to do with some specialty dining that was booked.  If you booked free specialty dining as a lattitude perk in addition to FAS dining, the computer thinks you are purchasing extra dining that FAS does not cover .   Happened to me.  I  paid to have peace of mind.  I considered it a casino loss

[olemissreb]

Could the extra charge be from booking an excursion thru the app/online and it not giving you any discounts? If I try to book an excursion thru the app, I don't get the $50 credit/person (since I upgraded.to FAS+), but thru the website, I get the discounts.  Just weird!

[schmoopie17]

2 minutes ago, olemissreb said:

Could the extra charge be from booking an excursion thru the app/online and it not giving you any discounts? If I try to book an excursion thru the app, I don't get the $50 credit/person (since I upgraded.to FAS+), but thru the website, I get the discounts.  Just weird!

That's not it. We only booked one NCL excursion and everything came out correctly when we confirmed the reservation.

 

Again, the app shows the correct total, with a ZERO balance...but the website shows the total as $75 more...with the $75 due yesterday before midnight. Both the PCC and the "chat" person say there is no balance due.

[cruiseny4life]

On 5/18/2024 at 6:00 PM, schmoopie17 said:

That's not it. We only booked one NCL excursion and everything came out correctly when we confirmed the reservation.

 

Again, the app shows the correct total, with a ZERO balance...but the website shows the total as $75 more...with the $75 due yesterday before midnight. Both the PCC and the "chat" person say there is no balance due.

A lot of glitches are created (and some fixed) over the weekend. I'm wondering how your glitch is coming along now that it's Monday. 

[schmoopie17]

46 minutes ago, cruiseny4life said:

A lot of glitches are created (and some fixed) over the weekend. I'm wondering how your glitch is coming along now that it's Monday. 

Thanks for asking. It now (miraculously) shows a zero balance...and it even has the added bonus of saying "Payment Complete". You must be psychic...😁

 

Our long national nightmare has come to an end.

[cruiseny4life]

15 minutes ago, schmoopie17 said:

Thanks for asking. It now (miraculously) shows a zero balance...and it even has the added bonus of saying "Payment Complete". You must be psychic...😁

 

Our long national nightmare has come to an end.

Oh...my back again teenage angst can go away now. 

[MiniJeffrey]

On 5/18/2024 at 1:30 PM, MiniJeffrey said:

 

I've given NCL one more chance to fix this with a formal letter. I'll let you know how it goes.

 

And all of a sudden they recognize the error and applied the €200 correctly after informing then about my other steps at the european services.

 

Well, it got resolved and that's all that counts. ☺️