Post-Cruise Survey?

[jimbo5544]

16 hours ago, CorrieCJ said:

 

Thanks! I don't have it in Trash, Spam, or new/old mail so maybe I didn't get it. Too bad, I had a lot of comments, mostly good. 

It gets sent to whomever the lead is on the cabin, to their email.  Did you get any emails precruise?  How did you book?

[DeniseTr]

10 hours ago, DPTexas said:

During our last 3 cruises, each room steward told us that Carnival does read the surveys.  In fact, 2 told us they read them at staff meetings (after being first read by "the big bosses").  One of the two said they were praised several times in the surveys from a cruise, so they were given extra time off ship at a port and were asked to renew their contract a little earlier than usual.  They took pride in the fact they were praised for their professional work.  We have always received the surveys, so we take notes, make lists of names, info, etc. (and sometimes photos of name tags) during the cruise.  That makes it easier to complete the survey.  We are generally always complimentary because we usually experience great service.  In addition to the usual staff like room stewards, MDR staff and guest services staff, we praise other staff who have helped us with our fridge (that is really not a fridge), general staff that greet us with warm smiles, and those with great customer service.  Even if something has (rarely) gone wrong, we compliment when it has been repaired or "righted" in a satisfactory time or way.  I don't recall any time we mentioned a staff person in a negative way.  We have mentioned "situations" that needed to be corrected and were, but never a  person.  It may sound like our first, middle and last names should be "Pollyanna", but this has been our experience during 11 cruises (pre and post-COVID).

We like sending the survey as a great end to a great cruise. 

Happy cruising everyone!

Good to know. I've always had great cabin service. First cruise coming up post covid, will see what difference is.

[CorrieCJ]

3 hours ago, jimbo5544 said:

It gets sent to whomever the lead is on the cabin, to their email.  Did you get any emails precruise?  How did you book?

Ah - my husband got one. I didn't realize it was only one per cabin. Thanks!

[jimbo5544]

44 minutes ago, CorrieCJ said:

Ah - my husband got one. I didn't realize it was only one per cabin. Thanks!

Glad you found it.

[nc762shooter]

11 hours ago, DPTexas said:

During our last 3 cruises, each room steward told us that Carnival does read the surveys.  In fact, 2 told us they read them at staff meetings (after being first read by "the big bosses").  One of the two said they were praised several times in the surveys from a cruise, so they were given extra time off ship at a port and were asked to renew their contract a little earlier than usual.  They took pride in the fact they were praised for their professional work.  We have always received the surveys, so we take notes, make lists of names, info, etc. (and sometimes photos of name tags) during the cruise.  That makes it easier to complete the survey.  We are generally always complimentary because we usually experience great service.  In addition to the usual staff like room stewards, MDR staff and guest services staff, we praise other staff who have helped us with our fridge (that is really not a fridge), general staff that greet us with warm smiles, and those with great customer service.  Even if something has (rarely) gone wrong, we compliment when it has been repaired or "righted" in a satisfactory time or way.  I don't recall any time we mentioned a staff person in a negative way.  We have mentioned "situations" that needed to be corrected and were, but never a  person.  It may sound like our first, middle and last names should be "Pollyanna", but this has been our experience during 11 cruises (pre and post-COVID).

We like sending the survey as a great end to a great cruise. 

Happy cruising everyone!

Grabbing a picture of name tags is a good idea, some names can be tough to remember exact spelling. I always try to add details about when/where they were working to help identify the particular crew member as well. Tipping extra is always a good move but praise in the survey can really make a difference long after you've gotten off the ship and gone home, sort of a gift that keeps on giving.

[DPTexas]

21 minutes ago, nc762shooter said:

Grabbing a picture of name tags is a good idea, some names can be tough to remember exact spelling. I always try to add details about when/where they were working to help identify the particular crew member as well. Tipping extra is always a good move but praise in the survey can really make a difference long after you've gotten off the ship and gone home, sort of a gift that keeps on giving.

Yes, we enjoy tipping extra, too, and you are right, the survey is that gift that "keeps on giving'. We are getting on in years, so the photo and notes are a must! LOL!  I remember a staff person dusting the stair rails around the seating area in the Dream lobby 2 cruises ago.  She had the best smile I have ever seen.  She was quietly doing her job, smiling and waving at people as we waited to get into our staterooms.  She stopped to welcome us and asked if we were excited to start our cruise.  Then, we saw her several more times during the 8-day cruise and each time she had that same warm, inviting smile.  In the survey, I told Carnival she should be a greeter on embarkation day, as well as being a great ambassador for the cruise line because of her friendly smile and greeting.  But, we would not have remembered all that had we not taken the photo of her name and made a note for the survey.  

Happy cruising!

[jimbo5544]

9 minutes ago, DPTexas said:

Yes, we enjoy tipping extra, too, and you are right, the survey is that gift that "keeps on giving'. We are getting on in years, so the photo and notes are a must! LOL!  I remember a staff person dusting the stair rails around the seating area in the Dream lobby 2 cruises ago.  She had the best smile I have ever seen.  She was quietly doing her job, smiling and waving at people as we waited to get into our staterooms.  She stopped to welcome us and asked if we were excited to start our cruise.  Then, we saw her several more times during the 8-day cruise and each time she had that same warm, inviting smile.  In the survey, I told Carnival she should be a greeter on embarkation day, as well as being a great ambassador for the cruise line because of her friendly smile and greeting.  But, we would not have remembered all that had we not taken the photo of her name and made a note for the survey.  

Happy cruising!

Despite what some think, I know factually that they do in fact read and take customers comments to heart.  As an example, we were traveling with a special needs child that needed significant modifications.  While the parents (on our direction) went thru the Special Needs department, the level of service by one individual on the ship was just....amazing.   Way too many ways to detail here.  They made special note of this on their survey (we did on ours as well and also CC'd some friends in Carnival mgt.  This info got this employee some special recognition (really special).  They do read the surveys and they do make a difference.

Edited August 27 by jimbo5544