Cancellation policy Maasdam Bos-Montreal

[annfi]

Does anyone have the HAL New England/Eastern Canada brochure?

Just curious what the cancellation policy is if we are about 35 days from sailing.

I don't want to alarm my T.A. at the moment by asking her and my cruise

contract says to check the brochure (which we never had).

We do have travel insurance but if we cancel it will not be covered.

Hopefully we won't have to but just wondering what the fees will be if we do.

Thanks!

[Atomica]

I actually have a copy of the brochure on my desk. Cancellation policy should be the same for most cruises except holiday sailings, but here's what it says:

 

"56-29 days before commencing travel: 50% of gross fare"

 

Once you dip below 29 days before sailing, that number changes to 75%, and 100% if it's less than 15 days away.

 

Hopefully that helps some...

[annfi]

Thanks. And I just called HAL to verify.

Hopefully we won't need to.

[sail7seas]

I so hope that whatever the problem, it works itself out and you will be able to cruise.

 

Fingers crossed for you that all is well.

 

Good Luck.

 

[sail7seas]

I so hope that whatever the problem, it works itself out and you will be able to cruise.

 

Fingers crossed for you that all is well.

 

Good Luck.

 

[sail7seas]

I so hope that whatever the problem, it works itself out and you will be able to cruise.

 

Fingers crossed for you that all is well.

 

Good Luck.

 

[sail7seas]

Ooops........sorry. That's the second time that happened ???

[Navy_Chief]

:eek: Dang Sail, two posts in a week:eek: what's going on there?:D

[sail7seas]

If I ever only make two posts in a week and you are positively sure I am not aboard a 'dam' ship......please call "911" ASAP.......I must be deathly ill. ;)

 

 

[formercruisestaff]

Hope everything works out okay...would love to see you aboard our ship soon!:D

[sail7seas]

You have a change of Captains today. Captain Draper leaves and Captain van der Loo boards.

 

Wishes for Safe travel to Captain Henk and fair winds to Captain Arjen. :)

 

[annfi]

Thanks everyone, you are so sweet!

Yeah, we're back on track and it's looking like a "go."

My big concern now is my 92 year old Mom

but she's hanging in there and keeping a good

spirit and promises me she'll still be around in September!

At least our insurance covers that.

Thanks again!

P.S. I wonder why they can't spell out that cancellation

policy on the cruise ticket - I realize there is so much

other verbiage on there but sort of silly they tell you

to look at the brochure.

[Cruiseoften]

P.S. I wonder why they can't spell out that cancellation

policy on the cruise ticket - I realize there is so much

other verbiage on there but sort of silly they tell you

to look at the brochure.

 

annfi - :eek: :rolleyes: seems to me very silly to book a cruise without looking at a brochure.

[annfi]

Wow! Interesting topic! I actually worked in the travel business for 20

years - been done with that for about 6 years now.

We used to live and die by brochures but now

with the Internet I don't ever look at cruise brochures - the Internet

and CC is all I need! Actually, I first went to the HAL website

to try to find the cancellation policy but it was not there.

[Cruiseoften]

Actually, I first went to the HAL website

to try to find the cancellation policy but it was not there.

 

Please don't take this as 'wanting to have the last word'.

We have a situation similar to yours, sailing in December. I do have a brochure ;) and like you we're covered.

 

Out of curiosity, I went to HAL's site - typed in Cancellation Policies in the Search box - Wow! everything is spelt out there.

 

This info may be helpful for inexperienced cruisers.......it's easier to read than the small print in the brochures!

 

Have a wonderful cruise!:D

[annfi]

That is really good info. I just did more checking and realized

that I "Googled" Holland America and it brought me to

this link:

http://www.experience-hollandamerica.com/cruise-destinations/index.php?WT.srch=1&WT.mc_id=Google[/url]

which did not have a "Search" box which I thought was really odd.

In fact it made me frustrated with their website.

Now I see I should have simply used the http://www.hollandamerica.com

and all the info would be at my finger tips!

Thanks for the heads up.