Best way to compliment cruise staff? HELP

[1ton]

I just got back from the Sensation cruise to Nassau and did not get the chance to fill out a comment card. I really want to let the powers that be know how great the casino host, Kate (I believe is her name from Croatia) is. She substituted for the dealers so they can go on break and she had a great personality and everyone at her table always had a good time, even if they were losing.

 

Any suggestions of what I can do now to be heard?

[BrendaB1]

Write Carnival Customer Service & tell them what a great job she did. They hear so many complaints that postive feedback is always welcome. Be sure & mention ship, sailing date, etc.

[GoinCruisin]

I just got back from the Sensation cruise to Nassau and did not get the chance to fill out a comment card. I really want to let the powers that be know how great the casino host, Kate (I believe is her name from Croatia) is. She substituted for the dealers so they can go on break and she had a great personality and everyone at her table always had a good time, even if they were losing.

 

Any suggestions of what I can do now to be heard?

 

Did you at least bring the comment card home with you? You can send it in after the fact. That is, the best way to give feedback. If you didn't, you can send an email through Carnivals website or send a letter to guest relations.

[Doug910]

Write Carnival Customer Service & tell them what a great job she did. They hear so many complaints that postive feedback is always welcome. Be sure & mention ship, sailing date, etc.

 

...I couldn't agree more! These employees get their "reputations" both positive & negitive, via the customer comment cards. It just so happens that my wife is in the middle of writing a letter to Carnival Customer Service regarding the superior way we were handled in the casino by the Casino Host Daniella on our recent Fascination cruise. If someone does something to "exceed your expectations" ... Let 'em know!

[LHP]

Just in case you need a snail mail address:

 

Guest Relations

Carnival Cruise Lines

Carnival Place

3655 NW 87 Avenue

Miami, Fl. 33178-2428

[redskin80]

Absolutely write a letter. Companies love to hear from satisifed customers. As consumers we tend to only write a letter when something goes wrong, if we would all take more time to accenuate the positives more often, I have found in my business that the positve goes so much further. It gives me a sense of accomplishment when a customer takes the time to write a letter and send to the boss.

 

Good for you.

[1ton]

Thanks for the feedback. I definitely plan on sending an email and possibly a letter as well. I was not sure if the right people will get my email or letter about the specific person I want to thank.

[nybumpkin]

I just wrote an e-mail complimenting our head waiter and received the following response:

"We value our team and are happy their efforts exceeded your expectations. The staff member mentioned in your email will receive proper recognition on your behalf and copies of your email have been shared with their immediate supervisors."

[Drew's Wife]

ALso another option is to write a personal letter to Mr. Dickenson with your compliments of the certain employees if you have their names. MY PVP was able to give me an address to write to him along with a special code which you will need to write on the envelope and th letter for it to be delivered to him. That way they know it is just not some unsolicitied mail and it is a legitimate piece of correspondece whereby he should receive it personally or a trusted member of his immediate staff. Hope this helps. Have a great evening!:)

[Drew's Wife]

BY the way 1Ton, how was your cruise on the Sensation? Do you have a review up to read? If not would you post a long and lenghty review of the cruise all aout the Sensation, Please? We will be leave on her in 46 days and am just getting so excided when I find a review on the Sensation. Also would love to see any pictures that you might have that you woud like to share with us Cruise Critic members. Thanks so much and hope you ha a truly wonderful crusie. :D

[Curt Jerome Wild]

Unquestionably...

Most important thing is the Comment Cards.

Even better is a follow up letter or email (or this if you didn't do a comment card).

These are noticed and important to their supervisors and can lead to promotions, etc.

Sometimes, these are mentioned at staff meetings, so that everyone is aware of that person's good work.

These kinds of comments and letters can really make an impact for these employees that really make your cruise special, so please reward them with this.

Everybody, please, if there is a certain employee/staff member that does something extra and above to make your cruise special, write a comment card and/or letter. It really makes a difference for them.

CJW

[zydecocruiser]

I just got back from the Sensation cruise to Nassau and did not get the chance to fill out a comment card. I really want to let the powers that be know how great the casino host, Kate (I believe is her name from Croatia) is. She substituted for the dealers so they can go on break and she had a great personality and everyone at her table always had a good time, even if they were losing.

 

Any suggestions of what I can do now to be heard?

 

When I saw the topic - best way to compliment them is to learn their name.

 

I think there probably is someone or two at Carnival whose job description includes readig Cruise Critic.

 

When you write Uncle Bob, ask him to get with the program and put the surveys online. Require booking number with cabin number to avoid chads.

[1ton]

ALso another option is to write a personal letter to Mr. Dickenson with your compliments of the certain employees if you have their names. MY PVP was able to give me an address to write to him along with a special code which you will need to write on the envelope and th letter for it to be delivered to him. That way they know it is just not some unsolicitied mail and it is a legitimate piece of correspondece whereby he should receive it personally or a trusted member of his immediate staff. Hope this helps. Have a great evening!:)

 

This is a stupid questions but who is Mr. Dickenson? and what is a PVP? Sorry, I am kinda new at posting on this board.

 

Also, I have not written a review yet, just got back yesterday. I will try to write a review soon. Unfortunately I did not take a lot of pictures of the ship.

[1ton]

When I saw the topic - best way to compliment them is to learn their name.

 

I think there probably is someone or two at Carnival whose job description includes readig Cruise Critic.

 

When you write Uncle Bob, ask him to get with the program and put the surveys online. Require booking number with cabin number to avoid chads.

 

Zydecocruiser,

 

Her name is Kate but then on the last day someone said her name was pronounced "Katia" or something like that and got me confused as to weather I read her name right or not. Maybe someone can help me, she is Croatian, is that a popular name that someone can help me with the spelling. I never asked for a last name.

 

Thanks! Everyone on this board is really helpful!

[Jana]

It's so nice to see someone who wants to go out of his or her way to say something nice... it's ever more rare these days. People are so quick to complain and rarely take the time to offer compliments. And I can tell you, to the hard-working staff and crew, it means the world.

 

Bob Dickinson is the CEO of Carnival Cruise Lines. He's like a little kid when he gets mail (or e-mail!) letting him know that someone was really pleased. He copies it and sends it to the ship's Hotel Director, who then copies it again and passes it through to the appropriate department (Food and Beverage, Housekeeping, Entertainment). It gets copied again and sent to the appropriate supervisor, who copies it AGAIN and gives it to the employee being recognized. It goes into the employee's file and in the crew newsletter and onto a crew bulletin board. It's just amazing how so little effort can make such a big difference.

 

Complaints are handled elsewhere, but if you want to send an e-mail with "compliments to [name of ship] staff" or something similar in the subject line, his e-mail address is bdickinson [at] carnival.com

 

Jana

[1ton]

Thanks for the information. Ok, here is what I have in a letter format to send to Mr. Dickinson. Tell me what you guys think.

 

Dear Mr. Dickenson:

 

Subject: Compliment to Sensation Casino Host Staff - Kate

 

I will give you a quick background on myself, I am 30 years old, married, no kids and I come from a long line who love to gamble. This is my first time cruising on Carnival Cruise Line. I have cruised before on Royal Caribbean (Western Caribbean) and Princess (Southern Caribbean) in the past.

 

Since this cruise was a short one, only visiting Nassau for one day, my expectation was not high. However, one employee really made a difference to me. Her name is Kate and she is the Casino Host that would substitute other dealers when they needed a break.

 

I have been to many casinos, including cruise lines mentioned earlier, Atlantic City and Las Vegas - so I have experienced a lot of different casino hosts and dealers. I have to say, out of all the hosts and dealers I have seen, Kate is the best I have seen. I am not judging this based on weather I was winning or losing (I was actually losing when she dealt me the first time and we even joked that I only stayed at her table because I liked her). What makes Kate stand out is that she has a great personality and she knew when and how to use it. She knew that the crowd at a Black Jack table liked to have fun and that the people at the Three Card Poker table was a bit more serious and she adjusted accordingly.

 

I cannot say enough about Kate. I think the biggest compliment I could give her is that my husband and I would seriously consider going back on any cruise line if I knew she was working on it.

 

Thank you for your time reading this and I hope this will get forwarded to Kate as well as her superiors.

[cruzeluver]

Nice letter! And it will make a difference.

 

We filled out the comment card at the end of our Celebration cruise last fall. On it, we specificaly mentioned our assitant waiter, citing how wonderful she was, not just at making sure we were taken care of, but also always asking about how we were, and what had we done that day.

 

Shortly after returning home, I sent an email to Carnival letting them know how much we had enjoyed our cruise. I received a response from Uncle Bob's assistant thanking me for my kind words, and she went on to state that the positive feedback I had supplied on my comment card would be used when our assistant waiter applied for a main waiter position. So, Carnival does listen!

[Caliber1]

Very nice letter 1ton, let us know if/when you get a response. It really is good to hear a positive feedback!

 

Jess

[starketcher]

I would change "weather" to "whether" as that is the meaning. Otherwise, it is a nice letter and nice of you to take the time to send!

[Curt Jerome Wild]

Great letter, well written and concise, but...

(Just to help - Grammar police alert):o

agreeing above, "weather" to "whether" and

"She knew that the crowd at a Black Jack table liked to have fun and that the people at the Three Card Poker table was a bit more serious and she adjusted accordingly".

to

"She knew that the crowd at a Black Jack table liked to have fun and that the people at the Three Card Poker table were a bit more serious and she adjusted accordingly".

Since it's going to be (most likely) forwarded and read by so many people down the line, might as well make it "perfect".;)

Great job in your content!

I'm sure it will be greatly appreciated.

CJW

PS I think it's great that you're asking for feedback before you send it, free proofreaders!:D

[1ton]

Awesome. Did not run it throug spell check/grammer check yet. Thanks for catching those mistakes. I will let you guys know what I get back!

[GoinCruisin]

You might want to also spell his name right ;) His last name is Dickinson...

[Jana]

...make sure to spell his name correctly... Dickinson, not Dickenson.

 

:)

 

Jana

[1ton]

>Thank you for your wonderful email, and for taking the time to cite the

>fine efforts of Kate, our Casino Host. I was pleased to read that Kate

>"made a difference" with your first Carnival experience. You can be

>sure that I will forward your email to Kate, as well as to her bosses.

>I know she will enjoy reading your kind comments as much as I have.

>Words of acknowledgement motivate us all.

>We hope to welcome you onboard another Carnival Cruise in the near

>future. Thank you again for writing.

[GulfCstLdy]

We cruised Carnival Conquest out of New Orleans September 8 through 15. Stupidly, I forgot to take off a ring that had tremendous sentimental value to me. We changed staterooms mid-cruise. Since I had put the ring in the safe, it apparently fell out while we were changing. I didn't notice this until we were off the ship.

 

I immediately notified Carnival. Upon returning from a cruise in Europe I found an email and phone message from Carnival notifying me that my ring had been found and this morning it arrived via Fed-Ex.

 

I am a very happy Carnival Cruiser!!!!!!