Princess Final Payment Notice by Email - I Received Other Traverlers Notices

[movodo]

When checking my emails this morning, I received my final notice for a cruise in March. I also received four other final notices that belonged to other people. I called Princess to inform then so they could send them to the good addresses. They told me it was a flaw in the system and to disregard the other emails. I asked if he wanted the names to ensure that these people get their final notices - he said no - it's not important!!!

 

Great customer service!!!

[jkrav]

Ever think they actually didn't need the names?

[movodo]

If I didn't have the time to even give my name, how would they know who's notice I got by mistake?

 

I would like to think that information is confidential (address, amount due, age of passengers....)

 

Maybe it's me!

[stoneharborlady]

If I didn't have the time to even give my name, how would they know who's notice I got by mistake?

 

I would like to think that information is confidential (address, amount due, age of passengers....)

 

Maybe it's me!

 

 

No, I dont think its just you. That info should be confidential. I think customer service leaves a lot to be desired. At best its inconsistant.

Karen

[New York Girl]

wow - I thought it was a fluke when it happened to me, but I guess it's a common occurence. I got all of our papers in the mail and in addition to myself and my boyfriend there were 2 strangers' packets. My TA said princess would call me for the info, but of course I never heard from them.

Rachel

[New York Girl]

wow - I thought it was a fluke when it happened to me, but I guess it's a common occurence. I got all of our papers in the mail and in addition to myself and my boyfriend there were 2 strangers' packets. My TA said princess would call me for the info, but of course I never heard from them.

Rachel

[Giorgi-one]

When checking my emails this morning, I received my final notice for a cruise in March. I also received four other final notices that belonged to other people. I called Princess to inform then so they could send them to the good addresses. They told me it was a flaw in the system and to disregard the other emails. I asked if he wanted the names to ensure that these people get their final notices - he said no - it's not important!!!

 

Great customer service!!!

 

Please make my final payment. I will send you a check on Tuesday!

[Coral]

If I didn't have the time to even give my name, how would they know who's notice I got by mistake?

 

There would be an electronic log of emails notices that they sent.

[movodo]

Please make my final payment. I will send you a check on Tuesday!

 

 

Sure, after paying mine, and the four others, you're the next on my list!

[MaryPoppinz]

You didn't happen to get mine, did you? I would totally let you pay it. :)

[bship-777]

Hmm. Princess has not contacted me by Email except to advertise an Alaska cruise. My email address is in my personalizer for my February cruise.

I guess they're sending it to somone else?

 

ray

[Lynda90]

One thing about Princess Customer Service--it's always consistent--consistently bad!:p :D Ask three reps--you'll get three different answers.

[S.S.Oceanlover]

One thing about Princess Customer Service--it's always consistent--consistently bad!:p :D Ask three reps--you'll get three different answers.

 

I think the cruise lines are having a contest to see which line can have the worst customer service.

 

All I ever picture is a person going in to interview for this job. They get hired on the spot and sat in a cubicle with a phone and a list of some typical questions and answers and told OK answer the phone.

 

Bill