movodo Posted December 11, 2006 #1 Share Posted December 11, 2006 When checking my emails this morning, I received my final notice for a cruise in March. I also received four other final notices that belonged to other people. I called Princess to inform then so they could send them to the good addresses. They told me it was a flaw in the system and to disregard the other emails. I asked if he wanted the names to ensure that these people get their final notices - he said no - it's not important!!! Great customer service!!! Link to comment Share on other sites More sharing options...
jkrav Posted December 11, 2006 #2 Share Posted December 11, 2006 Ever think they actually didn't need the names? Link to comment Share on other sites More sharing options...
movodo Posted December 11, 2006 Author #3 Share Posted December 11, 2006 If I didn't have the time to even give my name, how would they know who's notice I got by mistake? I would like to think that information is confidential (address, amount due, age of passengers....) Maybe it's me! Link to comment Share on other sites More sharing options...
stoneharborlady Posted December 11, 2006 #4 Share Posted December 11, 2006 If I didn't have the time to even give my name, how would they know who's notice I got by mistake? I would like to think that information is confidential (address, amount due, age of passengers....) Maybe it's me! No, I dont think its just you. That info should be confidential. I think customer service leaves a lot to be desired. At best its inconsistant. Karen Link to comment Share on other sites More sharing options...
New York Girl Posted December 11, 2006 #5 Share Posted December 11, 2006 wow - I thought it was a fluke when it happened to me, but I guess it's a common occurence. I got all of our papers in the mail and in addition to myself and my boyfriend there were 2 strangers' packets. My TA said princess would call me for the info, but of course I never heard from them. Rachel Link to comment Share on other sites More sharing options...
New York Girl Posted December 11, 2006 #6 Share Posted December 11, 2006 wow - I thought it was a fluke when it happened to me, but I guess it's a common occurence. I got all of our papers in the mail and in addition to myself and my boyfriend there were 2 strangers' packets. My TA said princess would call me for the info, but of course I never heard from them. Rachel Link to comment Share on other sites More sharing options...
Giorgi-one Posted December 11, 2006 #7 Share Posted December 11, 2006 When checking my emails this morning, I received my final notice for a cruise in March. I also received four other final notices that belonged to other people. I called Princess to inform then so they could send them to the good addresses. They told me it was a flaw in the system and to disregard the other emails. I asked if he wanted the names to ensure that these people get their final notices - he said no - it's not important!!! Great customer service!!! Please make my final payment. I will send you a check on Tuesday! Link to comment Share on other sites More sharing options...
Rare Coral Posted December 12, 2006 #8 Share Posted December 12, 2006 If I didn't have the time to even give my name, how would they know who's notice I got by mistake? There would be an electronic log of emails notices that they sent. Link to comment Share on other sites More sharing options...
movodo Posted December 12, 2006 Author #9 Share Posted December 12, 2006 Please make my final payment. I will send you a check on Tuesday! Sure, after paying mine, and the four others, you're the next on my list! Link to comment Share on other sites More sharing options...
MaryPoppinz Posted December 12, 2006 #10 Share Posted December 12, 2006 You didn't happen to get mine, did you? I would totally let you pay it. :) Link to comment Share on other sites More sharing options...
bship-777 Posted December 12, 2006 #11 Share Posted December 12, 2006 Hmm. Princess has not contacted me by Email except to advertise an Alaska cruise. My email address is in my personalizer for my February cruise. I guess they're sending it to somone else? ray Link to comment Share on other sites More sharing options...
Lynda90 Posted December 12, 2006 #12 Share Posted December 12, 2006 One thing about Princess Customer Service--it's always consistent--consistently bad!:p :D Ask three reps--you'll get three different answers. Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted December 12, 2006 #13 Share Posted December 12, 2006 One thing about Princess Customer Service--it's always consistent--consistently bad!:p :D Ask three reps--you'll get three different answers. I think the cruise lines are having a contest to see which line can have the worst customer service. All I ever picture is a person going in to interview for this job. They get hired on the spot and sat in a cubicle with a phone and a list of some typical questions and answers and told OK answer the phone. Bill Link to comment Share on other sites More sharing options...
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