New to HAL - Customer Service Q?

[Zeta3]

Hi Folks,

 

I recently booked my first HAL cruise on the Zuiderdam Dec 15. and I had a question about shore excursions (yes I know it's early but I am booking cabanas) so I called the number and got a message saying to leave a message and they will get back to me in 2-3 days. Is there some secret code word or something to get to actually speak to somebody or is this pretty standard?

 

Thanks!

[sail7seas]

Want to try e-mailing them?

 

HAL_Shore_Excursions@hollandamerica.com

 

That is: HAL -underline -Shore - underline - Excursions......... It doesn't show up well seeing as the whole address is underlined automatically on this site.

 

[Zeta3]

Thank you, I will give that a shot. Actually you all can probably answer at least part of my question. If I want to book Cabanas #1 & 2 am I correct in thinking that those are Taupe and Purple on the online booking form?

 

I am really quite excited about cruising HAL!

[GmaPajama]

Try this thread, Zeta3 - it answered all my Cabana Location questions.

http://boards.cruisecritic.com/showthread.php?t=442147

 

Donna

[sail7seas]

Zeta........

 

Does your Icon "Cruise Critic Platinum" have some meaning?

 

I've never seen that before.

 

[Zeta3]

It is the icon for Carnival Platinum status. Just when Carnival starts offering some actual benefits for being a repeat cruiser I have totally tired of the whole Carnival scene. We usually cruise off season so it is generally a quieter trip but the activities available aren't really that interesting to me, way too many kids and unruly adults. We do cruise as a family with my DD but we all prefer a much quieter, more laid back kind of atmosphere.

[sail7seas]

Thanks, Julie. How many cruises makes you Platinum on Carnival if you don't mind my asking?

 

[Zeta3]

I think it is 10 for platinum.

[Zeta3]

I just wanted to thank you all for your help. I was able to book my cabanas and all is well. And now to enjoy the dreading wating for our sail date... :D