katb85 Posted September 20, 2007 #1 Share Posted September 20, 2007 We are booked for a cruise leaving Sunday, or should I say were supposed to be booked:mad: . We booked and paid for this back in April. The travel agent took our money (for at least 12 cabins) used it, and then tried to book all the cabins at the last minute. Well needless to say, the cruise is full and 4 of us don't have a cabin. She did the same thing to another group and they don't have all their cabins! She put 6 cabins on standby. I am so furious! What chance will we have getting a cabin? Link to comment Share on other sites More sharing options...
wrp96 Posted September 20, 2007 #2 Share Posted September 20, 2007 I'm sorry to say but it is very unlikely that 6 cabins will come available by Sunday. You might be lucky and one or two might come available but even that is not guaranteed. Link to comment Share on other sites More sharing options...
Tightlinerods Posted September 20, 2007 #3 Share Posted September 20, 2007 Lawyer time.... Good luck John Link to comment Share on other sites More sharing options...
sea_u_onboard Posted September 20, 2007 #4 Share Posted September 20, 2007 I would report them to Carnival. They aren't be allowed to do that. Link to comment Share on other sites More sharing options...
LHP Posted September 20, 2007 #5 Share Posted September 20, 2007 Oh my goodness.....I am shocked. I can not even imagine. First call, your State Attorney General's office...... Link to comment Share on other sites More sharing options...
katb85 Posted September 20, 2007 Author #6 Share Posted September 20, 2007 My sister called Carnival today and explained the situation. They did confirm that she had cabins on standby. They said they wouldn't allow her to book anymore. They weren't very pleased with it. Link to comment Share on other sites More sharing options...
rhuntington3 Posted September 20, 2007 #7 Share Posted September 20, 2007 Gah, that sucks! :mad: Hope you can get it straightened out. Link to comment Share on other sites More sharing options...
Flip2cruise Posted September 20, 2007 #8 Share Posted September 20, 2007 Sadly, I see reports like this too often. There was an agency that was doing the same thing here in Ohio. This is a reason why many like to use PVP's. It sucks that there are some TA's that are floating money to try to stay ahead. Was this TA working out of their home? This is the part of the cruise contract that make me leery of those super deals from TA's 3. YOUR TRAVEL AGENT Any travel agent or sales agent utilized by the Guest in connection with the booking of the cruise, or this contract is solely the agent of the Guest and not Carnival. Carnival is not responsible for the financial condition or integrity of any travel agent utilized by Guest. In the event that an agent shall fail to remit to Carnival any monies paid to the agent by Guest, Guest shall be and remain liable for the fare due to Carnival, regardless of whether liability is asserted before or after embarkation. Issuance and validity of ticket contract is conditional upon final payment being received by Carnival prior to sailing. Any refund made by Carnival to an agent on behalf of Guest shall be deemed payment to Guest, regardless whether the monies are delivered by the agent to Guest. Receipt of this ticket contract, any other documentation or notification pertaining to the cruise by Guest’s travel agent shall constitute receipt by Guest. Link to comment Share on other sites More sharing options...
Mikel1733 Posted September 20, 2007 #9 Share Posted September 20, 2007 We are booked for a cruise leaving Sunday, or should I say were supposed to be booked:mad: . We booked and paid for this back in April. The travel agent took our money (for at least 12 cabins) used it, and then tried to book all the cabins at the last minute. Well needless to say, the cruise is full and 4 of us don't have a cabin. She did the same thing to another group and they don't have all their cabins! She put 6 cabins on standby. I am so furious! What chance will we have getting a cabin? Years ago I sat next to a group of people at the Dog track. A race went off and a real long shot won. All of a sudden a gal in the group goes hysterical and is crying uncontrollably. She had the money and was supposed to bet it for a friend not there. She didn't do it because she thought the dog had no chance to place. She was going to pocket the bet. Sounds like your agent wanted to do the same.....use your money to make more money for themselves. I'd report her to the Attorney General of your state. Link to comment Share on other sites More sharing options...
Tightlinerods Posted September 20, 2007 #10 Share Posted September 20, 2007 Not that it helps now but others might gain from this ... even when not paid in full you should get a reservation number from Carnival... I know I have when useing a payment plan with my Travel Agent.... John Link to comment Share on other sites More sharing options...
chitown cruisers Posted September 20, 2007 #11 Share Posted September 20, 2007 Sorry to hear this, I hope it all works out somehow. I'd do what ever it takes to nail them to the wall (cell) Just another reason to deal with Carnival. Good Luck!! Link to comment Share on other sites More sharing options...
Mikel1733 Posted September 20, 2007 #12 Share Posted September 20, 2007 Oh my goodness.....I am shocked. I can not even imagine. First call, your State Attorney General's office...... Amazing how a letter to the AG can quickly straighten out many situations. Just have your facts documented well. Link to comment Share on other sites More sharing options...
katb85 Posted September 20, 2007 Author #13 Share Posted September 20, 2007 She's owned her own travel agency for years. We always had to wait till the last minute to get our documents. I guess this time it caught up with her. I am not going to take a refund and just be happy. I will see to it that she is finished. Link to comment Share on other sites More sharing options...
Kurbanfan Posted September 20, 2007 #14 Share Posted September 20, 2007 Not that it helps now but others might gain from this ... even when not paid in full you should get a reservation number from Carnival... I know I have when useing a payment plan with my Travel Agent.... John I was thinking the same thing. We always get our booking number in order to fill out our fun pass:cool: Link to comment Share on other sites More sharing options...
katb85 Posted September 20, 2007 Author #15 Share Posted September 20, 2007 She took care of everything. She did the fun passes for us. Link to comment Share on other sites More sharing options...
Kurbanfan Posted September 20, 2007 #16 Share Posted September 20, 2007 She took care of everything. She did the fun passes for us. You can't fill out a fun pass unless you have a booked cabin. I'm guessing this is your first cruise:confused: Link to comment Share on other sites More sharing options...
wrp96 Posted September 20, 2007 #17 Share Posted September 20, 2007 She took care of everything. She did the fun passes for us. Umm if she didn't book the cabins, how did she do the Fun Pass? Link to comment Share on other sites More sharing options...
crusinmama06 Posted September 20, 2007 #18 Share Posted September 20, 2007 WOW! Is there any way to get on another ship leaving the same port? I would be livid! (to say the least) But in the future always get a booking number. I monitor online what my TA does by using the booking number. Link to comment Share on other sites More sharing options...
sea_u_onboard Posted September 20, 2007 #19 Share Posted September 20, 2007 She's owned her own travel agency for years. We always had to wait till the last minute to get our documents. I guess this time it caught up with her. I am not going to take a refund and just be happy. I will see to it that she is finished. I would also go to the local paper. Others in your area should be made aware of what she is doing. Link to comment Share on other sites More sharing options...
suziehmkr Posted September 20, 2007 #20 Share Posted September 20, 2007 I am so sorry this is happening to you. :eek: My travel agents have always processed payment directly thru the cruise line. I am guessing that this TA processed the payment directly. I hope that everyone gets on. Very sad that people do this. Why can't everyone just play by the rules? For those that don't get onboard, make sure they dispute the charges immediately with their credit card company so she doesn't keep their money. :rolleyes: Link to comment Share on other sites More sharing options...
Peto Posted September 20, 2007 #21 Share Posted September 20, 2007 send me your credit card number and I'll get you booked . Link to comment Share on other sites More sharing options...
Pegs222 Posted September 20, 2007 #22 Share Posted September 20, 2007 I am so sorry that this has happened to you, I can't even imagine what you are going through. I am glad you are not going to let this rest, take her for all she has. Put her out of business. You should also write a letter to the editor of your city paper about what she has done and if they will not print it, take out a big add. She is going to rule the day she met up with you. Good luck and I do hope it works out for you. Please keep in touch, let us know how it is going. Link to comment Share on other sites More sharing options...
katb85 Posted September 20, 2007 Author #23 Share Posted September 20, 2007 Sorry. Let me explain. This would have been my 5th cruise, so I am talking about the other cruises. My stepmother has always used her. She has booked probably 15 cruises, not to mention trips to Hawaii and Israel through her. We just get our documents from her when we all meet up for the cruise. Link to comment Share on other sites More sharing options...
mgg42 Posted September 20, 2007 #24 Share Posted September 20, 2007 So sorry to hear! One of the things to know about any reputable TA: They will not require any payment sooner than would be necessary if you booked it on your own. This means, you should never have to pay more than the standard deposit (fully refundable) up front. Final payment is due at the same time as if you booked direct. The reason this is key is it means that they can not hold onto your money and try to play those games. In other words, if ever you are making a payment, make sure you receive the primary confirmation of the booking (i.e. a carnival confirmation number). Good luck! Link to comment Share on other sites More sharing options...
katb85 Posted September 20, 2007 Author #25 Share Posted September 20, 2007 Thanks everyone. I will keep in touch and let you know what happens. Link to comment Share on other sites More sharing options...
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