Jump to content

Urgent: cabin changed on Jade before sailing to cabin under gym :(


Recommended Posts

here i am sailing on the Dawn this sunday...purposefully booked Deck 4, Cat N, GTY...and i'm waiting to be mistakenly assigned to a Cat BA.

 

sorry to hear about your issue. i can't imagine how that happened. when i booked specific rooms (granted they weren't minis, suites, or penthouses) i never have been bumped out. i dunno what to tell you. yes i understand the "principal of it".

 

maybe you should take the obsessive route next time. do like i do and log into your NCL account MY CRUISES and look at it everyday (even if it's for a year). sometimes you just can't trust an online TA. not because they are not trustworthy...just that they aren't your friendly neighborhood TA where you can stop by and talk with them.

 

well less than 48hrs...just try to forget about it. you might even be surprised. i doubt you'll hear people dropping free weights or huge aerobic classes. the gyms aren't THAT big.

Link to comment
Share on other sites

ZONE - You still don't know your cabin assignment? Why don't you call and find out? I couldn't stand the suspense.

 

firsttimers - My suggestion is also the 3-way call. Stand firm and don't give up until you get an explanation. Someone is to blame and you are paying the price. If it ends up being the fault of NCL I would tell NCL (in your 3-way call) to put the "new" occupants into your "new" cabin and put you back in the cabin you booked. It it's the fault of the TA I would insist they compensate you with a BIG onboard credit.

 

Just another thought... was your original cabin a cabin for 3 or 4? If so they may have "taken" it from you to accomodate a party of 3/4.

 

Congratulations and Best Wishes. Have a Happy Honeymoon!!!

Link to comment
Share on other sites

Gee, 8 hours and 51 posts... don't you people sleep....

 

I had the same problem with NCL in 2006 on the Dawn and there have been numerous reports over the years of NCL switching cabins without consent and more importantly, without notification. Many people have come on here and reported that they showed up at the pier only to be told their cabins have been changed. (a family in two adjacent cabins one time ended up several cabins apart....)

 

We had booked three AF suites next to each other (two were connecting) and the interior cabin directly across the hall. (the only interior in that area.)

In October, our reservation forms showed the correct cabin assignments. Between October and April, when we happened to discover, they switched our cabins and moved the AF cabins down the hall to non connecting cabins. (and away from other family in the interior)

 

It took two months for us to get it worked out. Our TA and the President of her company went to bat for us. In one phone conversation the President had with NCL, they said: "at least they are still on the ship." It is their attitude in NCL Customer Service. I (and the TA) wrote letters and emails to everyone at NCL and basically they said what had been done, had been done and couldn't be changed. We even tried to move our entire party to a different set of rooms (upgrade) so that we could be together and be connecting. NCL wouldn't even give us a price on the new rooms. We saw a series of rooms open on the NCL website and when we inquired about them, they said they were booked. (and then one of the rooms would disapear from the inventory for two days and then reappear...we would ask again..."booked" they would say. I think they thought we wanted the upgrade for free... not true, we wanted the actual price of those rooms so that we could consider moving.)

 

We documented the story on here and 2 weeks before the cruise, the members of Cruise Critic came out on this board and made a unified cry for NCL to solve the problem. (including the host of this board at that time.) A few days later, my TA got a call from a VP at NCL and said that they were switching to 3 other adjacent AF cabins. These cabins were, while not our orignally booked cabins, next to the originals and therefore closer to our interior family members. Two of these cabins were also connecting, which solved that problem as well.

 

My point is that it took the combined efforts of myself, the TA, the Agency and this Cruise Critic Community to get us switched back.

 

 

It is a shame that NCL does this in the first place, what is even worse is that they don't have the professionalism to even notify you when they do!

 

 

The fact that you have original documentation that shows your originally booked cabin will give you some help in your fight... but not much. It also shows that it is not the fault of the TA as well.

 

My advice is to email Colin Veitch at NCL and tell him your story and ask him to intervene. If your original cabin is still showing available, I'm not sure what the problem is. Be polite but firm and include all of the details in your email. Do it quickly while there is still time.

Link to comment
Share on other sites

I wonder if the OP has had any luck with this, I remember a few weeks ago someone posting that they had a cabin under the gym and had got their TA to change it for them. On the same sailing as this one.

 

Would it be possible that both had the same TA and someone did a swap without informing the OP ?

 

It is so close to the cruise now (tomorrow) I hope they get it sorted, if not have a good time anyway.

Link to comment
Share on other sites

Great that you have the documentation for verification.....what was the original stateroom # and what was it changed to ? I can't recall the ship you are on, but happy to look at deck plan and give personal advice of what the positives and or negatives ther are between the two !

 

Ship is Jade, sailing 13th june 08

Original room 11014 (by my figuring under the library)

New room 11516 (under the gym it seems)

 

Thanks all for the advice so far.

Link to comment
Share on other sites

I wonder if the OP has had any luck with this, I remember a few weeks ago someone posting that they had a cabin under the gym and had got their TA to change it for them. On the same sailing as this one.

 

Would it be possible that both had the same TA and someone did a swap without informing the OP ?

 

It is so close to the cruise now (tomorrow) I hope they get it sorted, if not have a good time anyway.

 

The room I have been given is indeed the one the other poster has been swapped out of... :(

 

It is too much of a coincidence - I was in that room certainly on 21st April. By around 18th May the other poster complained, and now I've checked I'm in their room.

Link to comment
Share on other sites

Just another thought... was your original cabin a cabin for 3 or 4? If so they may have "taken" it from you to accomodate a party of 3/4.

 

Congratulations and Best Wishes. Have a Happy Honeymoon!!!

 

 

 

I think all the AF minisuites have a sofabed for 3 or 4 people?

 

Thanks got the kind wishes :)

Link to comment
Share on other sites

The room I have been given is indeed the one the other poster has been swapped out of... :(

 

It is too much of a coincidence - I was in that room certainly on 21st April. By around 18th May the other poster complained, and now I've checked I'm in their room.

 

Like you say much too much to be a coincidence, although the other poster wouldn't be aware of what was happeneing here.

 

It is too bad of your TA to do this, from what I remeber the other poster had booked with VTG so if that makes sense to you I would get back on to them and make a real fuss, perhaps they will get you something better.

 

Please let us know how you get on.

Link to comment
Share on other sites

I had filled out our Advanced Guest Registration online for our cruise last November, only to return to print it out and find someone else's address, DOB and Passport # in my profile! There obviously was a computer glitch, but that was something that could be fixed.

 

 

This is more than a computer glitch - it is a serious exposure of very personal and private information and if you can see someone else's personal information, there's a very good chance that they can see yours! I think I would try to pursue this from the data exposure perspective. Don't go through sales/reservations - go through NCL management chains - find the cruise director or someone else responsible. Mention that you have already posted their data privacy exposure on CC and threaten to go for even more publicity unless they correct the problem today. You might also mention that you expect some protection against identity theft.

Link to comment
Share on other sites

Like you say much too much to be a coincidence, although the other poster wouldn't be aware of what was happeneing here.

 

It is too bad of your TA to do this, from what I remeber the other poster had booked with VTG so if that makes sense to you I would get back on to them and make a real fuss, perhaps they will get you something better.

 

Please let us know how you get on.

 

Ours is with BPC - so it doesn't seem related.

I'm about to get back into phoning them now.

Link to comment
Share on other sites

Putting aside the T/A for the moment.

 

Does NCL have any responsibility whatsoever for this mess? Just wondering.

 

I don't know - if they were a UK company they would have but they aren't.

 

I can't find out either truthfully yet what exactly has gone on - until I get a 3 way call - since I'm only able to talk to the TA - NCL won't talk to me - so I'm in a tricky spot.

 

I hope a bit later today to get the 3way going.

Link to comment
Share on other sites

 

My advice is to email Colin Veitch at NCL and tell him your story and ask him to intervene. If your original cabin is still showing available, I'm not sure what the problem is. Be polite but firm and include all of the details in your email. Do it quickly while there is still time.

 

 

Hi;

 

How do I get in touch with Colin Veitch??

 

Thanks!

James

Link to comment
Share on other sites

Firstly, sorry you have had to deal with this along with the stress of planning a wedding as well. The only thing I can see that hasn't been posted as yet is that the original cabin 11014 is actually a connecting room to an AB suite beside it whereas the 11516 is not a connecting room. Could be someone in the AB needed the second cabin?? Possibility

From the look of the deck plan the gym is somewhat above you but may not be directly above you - even being a light sleeper there shouldn't be much noise if any working its way down to your cabin. The flooring between the cabin should be very sound proof. Best of luck and happy sailing :)

Link to comment
Share on other sites

This is more than a computer glitch - it is a serious exposure of very personal and private information and if you can see someone else's personal information, there's a very good chance that they can see yours! I think I would try to pursue this from the data exposure perspective. Don't go through sales/reservations - go through NCL management chains - find the cruise director or someone else responsible. Mention that you have already posted their data privacy exposure on CC and threaten to go for even more publicity unless they correct the problem today. You might also mention that you expect some protection against identity theft.

 

I mentioned it to make a point about computer glitches. If you recheck my post you'll see it regarded our cruise LAST November; past tense. Yes there was vital information for someone else exposed, but I didn't have any name to associate it with. This all happened during the time NCL was revamping their website.

 

Back to topic........

Link to comment
Share on other sites

Firstly, sorry you have had to deal with this along with the stress of planning a wedding as well. The only thing I can see that hasn't been posted as yet is that the original cabin 11014 is actually a connecting room to an AB suite beside it whereas the 11516 is not a connecting room. Could be someone in the AB needed the second cabin?? Possibility

From the look of the deck plan the gym is somewhat above you but may not be directly above you - even being a light sleeper there shouldn't be much noise if any working its way down to your cabin. The flooring between the cabin should be very sound proof. Best of luck and happy sailing :)

 

As I was reading this thread I was thinking the same thing. 11014 is a minisuite that connects to an AB Suite. I think it's very likely that someone booked an AB and wanted an ajoining MS. I don't know what online TA you used, but the vey well known ones (whose names I can't mention here) have some fine print on the booking webpage that says (paraphrasing here) Although you have chosen a particular cabin we can only guarantee that you will be assigned a cabin within the same class.

 

As others have said, you TA will have to deal with NCL. I think the best you can do is to simply ask to be moved to a MS that is not under the gym, or say that you have a strong preference to be on the starport side.

Best of luck with this. I hope things can be worked out.

Link to comment
Share on other sites

.....have some fine print on the booking webpage that says (paraphrasing here) Although you have chosen a particular cabin we can only guarantee that you will be assigned a cabin within the same class.

 

That's an excellent point, however the TA should have by now already clarified that with the OP, if it is the case.

Link to comment
Share on other sites

As I was reading this thread I was thinking the same thing. 11014 is a minisuite that connects to an AB Suite. I think it's very likely that someone booked an AB and wanted an ajoining MS. I don't know what online TA you used, but the vey well known ones (whose names I can't mention here) have some fine print on the booking webpage that says (paraphrasing here) Although you have chosen a particular cabin we can only guarantee that you will be assigned a cabin within the same class.

 

Is this true? After nearly twenty years of cruising I've have never heard this before unless it was for a guarantee.

 

Come on Colin. Fix this for the honey mooners please.

Link to comment
Share on other sites

That's an excellent point, however the TA should have by now already clarified that with the OP, if it is the case.

 

At no point has the TA tried such weasel-words to get out of anything; all the cruise specialists there I have spoken to seem to have been geniunely horrified this has happened to me. What also leads me to believe it is more at NCL's end is that if I go to my itinerary on the TA's website it is still listing the original room, not the new one.

Link to comment
Share on other sites

Hi;

 

How do I get in touch with Colin Veitch??

 

Thanks!

James

 

JAMES - I recently sent an email to Colin and just got a letter back from a Coordinator in Customer Relations. You can try calling her (Tameshia Edwards-Jones) or any supervisor/coordinator in Customer Relations at the Miami office at 1-305-436-4000 or have your TA do the 3-way call directly to her. Again, good luck!

Link to comment
Share on other sites

At no point has the TA tried such weasel-words to get out of anything; all the cruise specialists there I have spoken to seem to have been geniunely horrified this has happened to me. What also leads me to believe it is more at NCL's end is that if I go to my itinerary on the TA's website it is still listing the original room, not the new one.

 

Seriously firsttimers78 - it IS up to your TA to see that this is fixed. YOU should not have to contact NCL. Expressing "genuine horror" is NOT doing their job. It does not matter whose "fault" it is. The TA is YOUR representative. They may not be able to get your exact cabin back BUT they should be negotiating with NCL to come up with a solution that will satisfy you rather than throwing up their hands and giving up.

 

Good Luck! An whatever happens, I hope that you enjoy your cruise.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: A Touch of Magic on an Avalon Rhine River Cruise
      • Hurricane Zone 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...

If you are already a Cruise Critic member, please log in with your existing account information or your email address and password.