Alaskabound77 Posted September 12, 2008 #1 Share Posted September 12, 2008 Hi everyone- I was so hoping that I would be able to come here and give you great news about our trip insurance claim but, alas, that is not to be. We were reimbursed for our food and taxis but I guess the insurance does not cover "carried caused delays." I don't know why I expected anything else after our trip from HALL. I hope everyone is doing well and we are contemplating a Disney Cruise in 2012. So when you see that a huge hurricane is heading to Florida and causing all cruise ships to flee the area, you'll know exactly when I was planning my trip. Happy sailing - Alaskabound (the girl that actually missed her dam boat) Link to comment Share on other sites More sharing options...
kayden Posted September 12, 2008 #2 Share Posted September 12, 2008 What happened exactly? Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #3 Share Posted September 12, 2008 What happened exactly? Here is a link to the original story. http://boards.cruisecritic.com/showthread.php?t=809473&highlight=alaskabound It's long and I remembering screwing up pages 6 and 7 or something like that. Link to comment Share on other sites More sharing options...
jhannah Posted September 12, 2008 #4 Share Posted September 12, 2008 Do you mean carrier caused delays? Please provide more information so we can understand what happened. Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #5 Share Posted September 12, 2008 Do you mean carrier caused delays? Please provide more information so we can understand what happened. Opps - yes CARRIER caused delay. I posted the link to the original story above. I actually think you were on a cruise when this happened, jhannah. Link to comment Share on other sites More sharing options...
cantwait2cruize Posted September 12, 2008 #6 Share Posted September 12, 2008 I am so sorry for you are your family that your vacations was ruined. But....I have to say when I read your trip report I laughed so hard I had tears in my eyes. You are very funny:D . I even book marked it, so when I'm having a bad day I will read it:) Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #7 Share Posted September 12, 2008 I am so sorry for you are your family that your vacations was ruined. But....I have to say when I read your trip report I laughed so hard I had tears in my eyes. You are very funny:D . I even book marked it, so when I'm having a bad day I will read it:) Ah, you are so sweet. I either laugh or cry when I think about it. Sort of crying now that we won't be reimbursed for the missed nights. Link to comment Share on other sites More sharing options...
DesertDogs Posted September 12, 2008 #8 Share Posted September 12, 2008 Sorry to hear about the insurance claim but I really enjoyed reading your account of your "missed" cruise. :p Link to comment Share on other sites More sharing options...
jhannah Posted September 12, 2008 #9 Share Posted September 12, 2008 Did you have insurance through HAL or a third party? Not that it should make a difference, but I'm really not understanding why such a carrier delay would not be covered. :confused: Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 12, 2008 #10 Share Posted September 12, 2008 I am so sorry to learn that your insurance claim was denied. Did you book your insurance through HAL or a third party? If I remember correctly -- you bought airline tickets through HAL??? Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #11 Share Posted September 12, 2008 Did you have insurance through HAL or a third party? Not that it should make a difference, but I'm really not understanding why such a carrier delay would not be covered. :confused: The policy is with Travel Guard (AIG). They have now turned it over to the whole legal team and I'm feeling outnumbered on this one. I think the most annoying part is that I probably spoke to 10 different people while on the trip from AIG. They all knew our situation, knew our policy etc etc and no one ever mentioned that carrier caused delays were not covered. I need to do more investigation into this but it's hard to even muster up the energy to call them again.:( Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #12 Share Posted September 12, 2008 I am so sorry to learn that your insurance claim was denied. Did you book your insurance through HAL or a third party? If I remember correctly -- you bought airline tickets through HAL??? No, we bought the airline tickets ourselves and bought the trip insurance through the travel agent. Link to comment Share on other sites More sharing options...
fann1sh Posted September 12, 2008 #13 Share Posted September 12, 2008 ...this stinks. :( I hoped all your patience and good humor would be rewarded. I'm not criticizing any other posters - just know when I get bad news I don't want to be asked, "Are you sure? Isn't there anything else you can do?" So, here comes a big bundle of positive energy I'm sending your way...riiiight there. Feel that hug? Now, go turn off the phone and have a bubble bath. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 12, 2008 #14 Share Posted September 12, 2008 No, we bought the airline tickets ourselves and bought the trip insurance through the travel agent. Have you checked with your TA to find out what exactly the policy did cover?? I can't believe that it didn't rooms, etc. Link to comment Share on other sites More sharing options...
kayden Posted September 12, 2008 #15 Share Posted September 12, 2008 I currently work in the Travel Insurance industry for about another week and then I am done. I have 5 years experience in this. Can you ask the airlines for some compensation? What insurance company did you go through? I know it is probably US based, but many DO have benefits for delay of common carrier. Did they send you a letter detailing the denial? Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #16 Share Posted September 12, 2008 I currently work in the Travel Insurance industry for about another week and then I am done. I have 5 years experience in this. Can you ask the airlines for some compensation? What insurance company did you go through? I know it is probably US based, but many DO have benefits for delay of common carrier. Did they send you a letter detailing the denial? I plan on writing letters to Alaska Airlines, American Airlines, and to HAL. I'm not really looking for anything from them, but I want all of them to know about the role they played in our crappy vacation. I don't think I'll ever fly on Alaska or American again. We bought Travel Guard through AIG (the Gold policy). Yes, I received formal letters yesterday but have not opened them yet. An attorney called me at work to tell me this before we received the letter. Link to comment Share on other sites More sharing options...
ekerr19 Posted September 12, 2008 #17 Share Posted September 12, 2008 I'm so sorry to hear this. What a mess. I don't blame for not wanting to deal with any further, I wouldn't either. It galls me they allowed someone else to occupy the Suite you paid for! Link to comment Share on other sites More sharing options...
james j feller Posted September 12, 2008 #18 Share Posted September 12, 2008 Try small claims court, it might work. JIM Link to comment Share on other sites More sharing options...
CowPrincess Posted September 12, 2008 #19 Share Posted September 12, 2008 An attorney called me at work to tell me this before we received the letter. Was this YOUR attorney, or one for the insurance co? I'd be mighty suspicious if it is the insurance co's. Why would they have high-priced help phone you to tell you what the letter says? Things that make you go "hmmmm......" Sorry to hear the outcome of your trip (which I know you researched and planned extensively) is right up there with the rest of the trip. Bummer. Nothing like kicking you while you are down. I cannot believe you're considering another cruise vacation. Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #20 Share Posted September 12, 2008 Was this YOUR attorney, or one for the insurance co? I'd be mighty suspicious if it is the insurance co's. Why would they have high-priced help phone you to tell you what the letter says? Things that make you go "hmmmm......" Sorry to hear the outcome of your trip (which I know you researched and planned extensively) is right up there with the rest of the trip. Bummer. Nothing like kicking you while you are down. I cannot believe you're considering another cruise vacation. CowPrincess- You are right. It does sound weird. I am going to get on this next week. If I had known that the trip insurance didn't cover airline delays, I don't think we would have bought it in the first place. I think we paid around $700 for everyone and got reimbursed for $900. But assembling the trip insurance claim packet took SEVERAL hours of my time. What a pain. Link to comment Share on other sites More sharing options...
lardor Posted September 12, 2008 #21 Share Posted September 12, 2008 Hi everyone-I was so hoping that I would be able to come here and give you great news about our trip insurance claim but, alas, that is not to be. We were reimbursed for our food and taxis but I guess the insurance does not cover "carried caused delays." I don't know why I expected anything else after our trip from HALL. I hope everyone is doing well and we are contemplating a Disney Cruise in 2012. So when you see that a huge hurricane is heading to Florida and causing all cruise ships to flee the area, you'll know exactly when I was planning my trip. Happy sailing - Alaskabound (the girl that actually missed her dam boat) Don't give up, send your story to the CEO's of American Airlines, Alaska Airlines, Holland America, CCL and their parent company CUK and copy the Attorneys Generals of each state where the above have their headquarters. I have had a "flunky" to the CEO of Bank of America call me with an apology for their screw up when I sent a letter to the CEO... The CEOs usually care, customer service gets paid by the hour and probably gets an "ataboy" when they come in under budget. I know it's hard when you work but hang in there....I'm retired so my spending 8 months to get $20 bucks back from NCL is what I do to keep me from napping all day.... Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #22 Share Posted September 12, 2008 Don't give up, send your story to the CEO's of American Airlines, Alaska Airlines, Holland America, CCL and their parent company CUK and copy the Attorneys Generals of each state where the above have their headquarters. I have had a "flunky" to the CEO of Bank of America call me with an apology for their screw up when I sent a letter to the CEO...The CEOs usually care, customer service gets paid by the hour and probably gets an "ataboy" when they come in under budget. I know it's hard when you work but hang in there....I'm retired so my spending 8 months to get $20 bucks back from NCL is what I do to keep me from napping all day.... Thanks for the advice. I will start to work on this. I have tried to start the letter to HAL and then have to fight the urge to say, "just go read my story on cruisecritic and here is the link." And I know they would never do that anyway. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 12, 2008 #23 Share Posted September 12, 2008 I'll be following what happens - - I know that it will take months -- but will be sayong prayers for you that something will work out somewhere. Link to comment Share on other sites More sharing options...
Alaskabound77 Posted September 12, 2008 Author #24 Share Posted September 12, 2008 I'll be following what happens - - I know that it will take months -- but will be sayong prayers for you that something will work out somewhere. Thanks, KK. I really don't have much hope but I guess it's worth trying Link to comment Share on other sites More sharing options...
cantwait2cruize Posted September 12, 2008 #25 Share Posted September 12, 2008 You seem like to nice of person for this to happen too. So I have decided that your friends here on Cruise Critic are going to give you the support and strength to fight this. We won't take "NO" for an answer. Come here daily for help and support. YOU GO GIRL!!!!!!!!!!!!:p :) :D ;) . Link to comment Share on other sites More sharing options...
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