Is this just me? Princess web site seems a little…

[pluto107]

Is this just me? Princess web site seems slow at times. After I received my booking numbers few days ago, I’ve been trying to reserve shore excursion through “cruise personalizer”; it came back an error message. I even called their 800# and the representative told me that function is down and they’re fixing it. But it’s been days… :(

I wonder if anyone else experiences similar difficulty... Thanks!

[Miss Jolly]

Yes - I have had difficulties getting into cruise personalizer.

[Toto2Kansas]

Is this just me? Princess web site seems slow at times. After I received my booking numbers few days ago, I’ve been trying to reserve shore excursion through “cruise personalizer”; it came back an error message. I even called their 800# and the representative told me that function is down and they’re fixing it. But it’s been days… :(

I wonder if anyone else experiences similar difficulty... Thanks!

 

I was just checking something on my booking at princess.com and all is working fine for me. No slowness to it and no error messages.

[catmand]

also just on about 30 minutes ago, no problem here.

Chuck

[cdngrl]

no problem today, but i absolutely was having problems with it thursday i think it was.

[two4cruising]

I have problems with the cruise personalizer, too. Every time when I try to change something it says

• An unexpected response condition code has been received.

and I have to log in again, I get these message since two weeks.

[Janevo]

We are currently upgrading our systems at Princess.com so that we may serve you better.

We apologize for any inconvenience and invite you to visit us again after 1:00 AM PST, Sunday, September 14, 2008.

[Colo Cruiser]

It has been acting goofy for me all week.

I think it goes haywire when you get close to cruising. :eek:

[cdngrl]

It has been acting goofy for me all week.

I think it goes haywire when you get close to cruising. :eek:

looked at your signaure--have a great time beginning tomorrow!

[Woodmnky]

Princess must be using the computers in the internet lounge onboard to try and fix the problem. I have never had slower service, even with dial up.

[two4cruising]

I have problems with the cruise personalizer, too. Every time when I try to change something it says

• An unexpected response condition code has been received.

and I have to log in again, I get these message since two weeks.

 

 

I still have the same problem, anybody else ???

[TexasCPA]

Is this just me? Princess web site seems slow at times. After I received my booking numbers few days ago, I’ve been trying to reserve shore excursion through “cruise personalizer”; it came back an error message. I even called their 800# and the representative told me that function is down and they’re fixing it. But it’s been days… :(

I wonder if anyone else experiences similar difficulty... Thanks!

I'm not an IT expert by any stretch of the imagination...BUT given what I have been told by ship IT personnel there is a bottleneck caused by their servers which are located in Los Angeles. From what I understand everything, including the shipboard internet is funneled through this bottleneck. Everything also is given an access priority (shipboard internet is near the bottom, if not at the bottom) so that when the broadband traffic level is high (or when the system is undergoing maintenance), the lower level priority items will crawl if not come to an outright stop. This certainly explains why ship internet has at best proved to be downright unreliable for me.

 

There are a number of fixes possible for this problem, but given the immensity of the Princess system they would involve a pretty penny AND the purchase of considerably more internet bandwidth. Not sure if that's worth it right now given the occupancy level that their ships currently enjoy and the returns that Carnival stockholders are currently getting for their money...but that's not my call.

[Solara]

I'm having not problems at all. I was in my cruise personalizer looking at excursions.