Good customer service

[knorrisb07]

We bought a pair of waterproof boots from REI online for our 2007 cruise. As we were preparing for our 2009 cruise, I took it out and try them for a weekend hiking trek. Then, I found there was some moisture inside the boots after early morning walk. I called them to try to get some idea to refinish the surface. To my surprise, they took down my name and sent me a bottle of waterproof spray free of charge. I was more than happy about their service. feel like have to rant about it. :)

[Putterdude]

REI has a great reputation for service but is always nice to hear about things like this. :)

[Choozin Croozin]

Nice of you to post. Usually only people post to complain. Word of mouth is huge both in a negative and positive way. I have never used them, just might give them a try now. :)

[mytime53]

REI is one of our must-stops whenever we go to Anchorage (and sometimes it's the reason we go to Anchorage). Not only is their return policy great, but you can be a "member" for $20 and get about 10% back each year, plus there are specials just for members (2 weeks ago it was 20% off any item, I think). We've been members for over 30 years, and have never been unhappy with them...I can't think of another store I've frequented for so long that I can say that about.

[knorrisb07]

I am glad it is not my unique experience. Another name worthy mentioning is Rent A Wreck in Juneau. They were just outstanding in providing great service. I will definitely go back and use them again next year.