Wow, Fast and Efficient Customer Service!

[MIcruiser99]

I redeemed points from my RCL visa and wanted to apply them before final payment next week so I followed the advice that I have read here. I called, redeemed my points, and asked for the coupon number.

 

I then called C&A and asked them to apply the coupon. A few hours later, out of curiosity, I looked up my account online and the coupon has been applied! Wow! So impressed with the service at C&A.:D

[karena1]

I agree. I have never had anything but great responsive service from C&A. Any time I call them they are pleasant and willing to answer any questions I have. Very helpful.

[AkSusan]

I have to add my kudos to C&A too. I had emailed them to see if they could get me a recipe for a Martini that my Mom liked when we had sailed Freedom.

 

Hadn't heard anything so thought, no big deal. Then I happened to be home one day and it was RCL calling. The C&A rep was calling to tell me that they had my email (apologized for the delay) and that he was going to email the ship to get me the recipe and would get back to me. Couple of hours later, the phone rings, and it's the C&A rep and he had my recipe.

 

Susan :)

[Moondawgie]

Me, too. I e-mailed my stock purchase confirmation and got the OBC credit e-mail the next day!

 

Good work RCI!