skf Posted July 26, 2009 #1 Share Posted July 26, 2009 :mad: We had booked my brother a flight on CO from ANC>>SEA>>EWR>>MHT by Princess custom air. They called to tell us that they had divorced CO & rescheduled him on Alaska/United ANC>>SEA>>IAD>>MHT. We objected that we had paid for customization & the agent went to the boss & got the custom charge removed. Don't mind paying $50 for a service, but for nothing, not willing to pay. Is this change everywhere, or just on our route? Steve Link to comment Share on other sites More sharing options...
scottbee Posted July 26, 2009 #2 Share Posted July 26, 2009 :mad: We had booked my brother a flight on CO from ANC>>SEA>>EWR>>MHT by Princess custom air. They called to tell us that they had divorced CO & rescheduled him on Alaska/United ANC>>SEA>>IAD>>MHT. We objected that we had paid for customization & the agent went to the boss & got the custom charge removed. Don't mind paying $50 for a service, but for nothing, not willing to pay. Is this change everywhere, or just on our route? Steve I doubt it's everywhere. Cruise lines will contract to whichever airline will give them the best deal. I suspect the reasoning is the sudden unavailability of one of the legs, or re-schedule by the airline so the connection doesn't work any more, so they needed to book a new routing. Link to comment Share on other sites More sharing options...
Strawberry Posted July 27, 2009 #3 Share Posted July 27, 2009 A few years ago the same thing happened to me. I was told by Princess that they ""no longer had a contract with Continental" just a few weeks before we were to depart on our cruise. At that time I was led to understand that they were not using Continental flights at all and that it did not just relate to my particular flights. Link to comment Share on other sites More sharing options...
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