We were medically disembarked from our cruise. Not the ship's fault and the medical staff were amazing. Before we left my husband got a copy of our account stating we had around $1000. credit. Later they sent me a summary charging for:
Contra-Premier Specialty Dining $58.80
Contra-Premier Premium Desserts (unlimited) 192.71
Contra-Premier Crew Appreciation 112
Contra-Premier Wi-Fi (4 devices] 279.93
Contra-Premier Beverage Package 247.41
We had the Premier Package!! They also charged $58 each for missing our dinner reservation that was after we were disembarked. And we were not reimbursed for the excursion we had to cancel, because I was in the medical center, which they told my husband we would not be charged.
I added $850..60 in gift cards to my folio, which should have all been refunded.
I have emailed Princess, I have called twice, my TA has called and all I receive is a standard email, they appreciate my patience. Someone will get back to me soon. It has been almost a month. Ideas please on where to from here.
This is not even touching on the 21/2 days we were isolated for COVID (the end of the 1st half of the back to back and the 1st day of the second half, which was completely separate from the reason I was in ship's medical for 2 days before being disembarked. We paid that $4814.20 bill to them. Before anyone asks, yes we had Princess Platinum insurance plan and they have paid us for the last 2 days of the cruise that we missed. Still waiting on the medical. I am so frustrated. I want to look forward to my up coming 16 cruise, but it is hard to with this hanging over our heads.
Thanking you in advance for your help.