It is not just you. I was on the phone for almost an hour a couple of weeks ago trying to book our party of 8 in a specialty restaurant using on-board credit. Took almost an hour to finally tell me they could/would not be able to do it. Then, we booked 2 parties of 4 thru our travel agent and X booked the incorrect night, cancelled previous reservation for the evening they incorrectly booked, and then cancelled a different specialty restaurant reservation a few days later. Our travel agent said she had never experienced such bad service.