In my recent experience they contacted me with the driver's name and contact . He never showed up and I missed the voyage . Silversea D2D luxury became " Down the Drain with Blacklane " . I'm getting reimbursed for incidentals but the chauffeur not showing up was not a "covered" reason to collect anything on my policy . I will always book cancel for any reason now . Live and Learn .The driver and Blacklane partner were terminated btw.