jegoodman

My travel agent processed final payment today. She said she could do it through the TA portal. I received a receipt from the TA for the correct amount, cross checked it with the credit card company to make sure Azamara didn't change the amount, and within minutes the Azamara website showed paid in full. Needless to say I screenshot the paid in full before it disappears. 2 weeks ago I received an email from Azamara confirming OBC. I still need to cancel a few excursions booked before the changeover and book different ones using OBC. The problem is some show a price of 999,999 and has not been corrected. I'll wait one month before trying to fix the excursion issue. Maybe by miracle the website will work by then.

I just received an email from Azamara regarding Fusina disembarkation procedures. Here they are: Dear Azamara Guest, We are thrilled to welcome you aboard Azamara Onward℠ for your upcoming sailing on September 27, 2023. We wanted to reach out about an update to your disembarkation process. Please be aware that there have been changes to the disembarkation process at Fusina in accordance with the regulations set by port authorities. Please take note of the important updates below. Guests booked on an Azamara Transfer and are either departing from the Venice Airport or have a post-hotel package: Port authorities will provide transportation for guests from Fusina to Porto Marittima via a coach. At the terminal, guests will collect their luggage. The transfer time from the ship to the terminal should be around 20-30 minutes Please note: If your flight departs before 11:30 a.m., and you booked a transfer with us, you will not have to go to Porto Marittima. You will be transported directly to the Venice Airport. Upon claiming your luggage at the terminal, guests will then be transferred to the airport or hotel. If you have arranged independent transfers or intend to use a taxi, please go directly to your destination from Porto Marittima. Taxis can be found outside the terminal building. Thank you for your understanding and we can't wait to welcome you aboard Azamara Onward. Should you have any questions or need guidance of what you can explore in any destination please contact your Travel Advisor or visit https://www.azamara.com/contact-us for your local Azamara call center number. Sincerely, AZAMARA®

Thank you Paul. Must be another website snafu. I will get a 50% loyalty discount. Jeff

I thought the Daily price of full Voyage WiFI was $20 per day or $140 for a week long cruise. On the infamous website, the price is showing $159.60 for the 7 day cruise. Can anyone aboard Azamara confirm the pricing? Or is this just yet another issue with the website? Thank you.

Well, today my reservation no longer has the pricing for the cruise.... total price nor amount owed. I'm thinking this is a good thing as I went through a travel agent and I know with other lines, amount owed isn't usually displayed. The excursions I picked before conversion using OBC are correct with the prices I booked at. In the available excursions area, some are higher priced and some are priced at $999,999. Interestingly enough, these excursions were not showing before the conversion so I'm wondering if these excursions are really even applicable for the trip. My OBC is still missing. There's now something that shows "book with OBC" but the amount is $0. I put in a request to Azamara to see if this all could get fixed and got the "canned" response that they fixed it but of course they didn't touch it. Final Payment is coming within a few days which the Travel Agent will handle. And sometime in June, I will ask the Travel Agent to try and book more excursions and cancel one of them using OBC... assuming the website is not fixed. We'll see how it goes.

Too bad the email is basically a work of fiction. You would think the President of the company would at least confirm the status of the system before emailing incorrect information. The other thing that saddens me is nowhere did she apologize. These two magic words go a long way..."I'm sorry." Granted she alludes to customer service not being up to par and alludes to realizing we're frustrated... but no apology. Up until this morning as others have reported, my cruise was there, my loyalty points were correct... the only thing for me that seemed to be wrong was OBC was not showing but the excursions I booked were showing. There were also some bookable new excursions available for the low price of $999,999 but I won't book an excursion that is priced under $1,000,000. Now everything is gone. My final payment is due in less than 30 days. Reading others horror stories I worry they will charge me way beyond the correct total. I have booked through a TA and am hoping things will be sorted by then.

You could before the website upgrade. Not sure when this will be enabled again. Right now my OBC doesn't show up on the new website and some of the excursions I already booked are priced incorrectly and descriptions are gone. Presumably, this will be fixed in the future.

All I can talk about is the cruise I'm taking on 9/27. It seems like orientation short port tours range from about $39 to $109 .... Half day excursions range from $69 to $129...... Some full day excursions are up to $299. Examples: All day Capri $239 (no meal) 5 hour Herculaneum $169 I don't think you can put an average price on an excursion through Azamara. Each port is different and some have less expensive tours... but of course, because they are through the cruise company they are definitely more than you can book on your own. I have a lot of OBC, too.... so I'm intending to use mostly Azamara shore excursions. I'm not a drinker so I don't need to upgrade the alcohol package. Hope this helps a bit.

Thank you very much. I appreciate this. Looks like you are having a fantastic time!

Could you please post photos of the room service menu? I'll be sailing Onward in a few months. Thank you