@vplsh, thanks to the wonderful posts from @kazuJacquie, we, too, booked our room at Banks Mansion for our September 2024 cruise. When the website first opened their reservations for our dates, we had the choice of flexible pay later or pay now-non refundable. We definitely chose the flexible pay later option. We splurged and got a guest suite with canal view. A couple weeks later, our friends decided to join us and the flexible option was not available on the website. I, too, phoned Banks, and was able to negotiate the flexible rate for them. And after an exhaustive search for weeks, Joan is absolutely right that other hotels' flexible rates for that area are not much different plus Banks is all-inclusive. Only 275 more days till we arrive....