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Everything posted by NRFBQN

  1. Here's the letter we got from HAL that canceled our holiday cruise: Dear Valued Guest, I hope this finds you safe and healthy during these unprecedented times. All of us at Holland America Line are looking forward to the future when we will once again have the opportunity to welcome you aboard. We are writing to share the news with you that Amsterdam, Maasdam, Rotterdam, and Veendam have been sold and will be leaving our fleet in the coming weeks. It’s always difficult to see ships leave our fleet, especially those with long and storied histories with our company, and we wish them farewell and fair seas. While these ships will depart our fleet soon, Holland America Line has a bright future that includes the introduction of our third Pinnacle-class ship. Our fleet remains diverse and continues to offer exceptional options for cruisers to visit destinations around the world. We also look forward to continuing to build on many of our beloved shipboard offerings as we enter a new chapter in our history. Since you are currently booked on a future sailing aboard one of these ships (Booking #xxxxxx), we regret that we must cancel your upcoming cruise. As compensation for this change to your travel plans, we are offering you bonus Future Cruise Credits, which provide tremendous value for you to plan another trip of your choice. You will receive double the amount deposited (up to the base cruise fare amount) as a Future Cruise Credit (FCC). The minimum bonus FCC amount is $100. For example, if you paid $200 per person, each person will receive a Future Cruise Credit equal to the amount paid plus a bonus FCC of $200. If you booked under one of our special low deposit deals and paid less than $100 per person, you will receive a Future Cruise Credit of the amount paid plus $100 per person bonus FCC. This credit will waive the required deposit on your next booking on a voyage up to 29 days in length. The amount received by Holland America Line in excess of the amount used to calculate the Future Cruise Credit can be transferred to a new booking or will be refunded to the method of payment used for the original purchase. The Future Cruise Credits are valid for 12 months from the date of issue and may be used to book sailings departing through December 31, 2022. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges. Should you prefer to decline the bonus future cruise credit and receive a lower-value refund, you may request a refund of all monies paid to Holland America Line by completing the Cancellation Preferences formbefore August 24, 2020. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Holland America Line. Please note that due to the unprecedented volume of bookings impacted by cancellations, we ask for your patience in affording us the time to work through processing the refunds and FCCs. We are working hard to make sure every booking is handled accurately and efficiently. Should you have any questions, please contact your travel advisor or reach out to us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1728 or 206-626-7395. We are available Monday – Friday, 7:00am – 6:00pm PT. Saturday – Sunday 7:00am – 4:00pm PT. Southampton Office (GBP currency): Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 5:30pm. Rotterdam Office (EUR currency): Contact us on 00800 1873 1873. We are available Monday – Friday, 9:00am – 6:00pm. For Netherlands contact us on 0800 724 5425. We are available Monday – Friday, 9:00am – 6:00pm. Sydney Office (AUD currency): Contact us at 1300 987 322. We are available Monday – Friday, 8:30am – 7:00pm. Again, we extend our most sincere apologies for this cancellation. Please know that we truly appreciate your understanding of these exceptional circumstances. We hope we have the opportunity to welcome you aboard one of our ships in the near future. Warm Regards, Gus Antorcha President, Holland America Line
  2. We are on the Volendam and the positions have been combined. We were happy to see Ian, the EXC guide that was on the Koningsdam three years ago, is now in this combined position. We attended a lecture on pirates and rather than it being totally canned (like the lectures we attended on the Westerdam in September), he embellished and made it quite enjoyable.
  3. We are currently on the Volendam and the internet is one device at a time, but as many devices as you want to use as long as you log off. On my laptop, I get a message if my iPad is still logged on - I can click to log the iPad off. It doesn't seem to work in reverse. As a side note, the internet has been really difficult. It's on, then off, then on, then off. I am working part of the time on the ship and it's been a real challenge. We were on the Westerdam in September and it was one device per internet plan and more money for each additional device. It was spelled out quite clearly in the internet materials, so there is no misunderstanding. My recollection is that the second and further devices were not particularly cheap to add, but a little less than the first one.
  4. We use the laundry every time and really enjoy that perk. We have a nice story of a time when we lost something and they found it. My husband threw his white HAL shirt on the unmade bed and forgot about it. When the bed was stripped, the shirt must have been rolled into the sheets. We discovered it was missing later and asked our steward if he could look for it. Meanwhile, since DH missed the shirt terribly, he went down to the shops and bought a new one. Later that day, here comes our steward with his original shirt in perfect condition! My husband thought it was a great win since he now has two of his favorite shirt!
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