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goodshape

Members
  • Content Count

    501
  • Joined

About goodshape

  • Rank
    Cool Cruiser

About Me

  • Location
    Toronto, Canada
  • Interests
    Traveling
  • Favorite Cruise Line(s)
    Crystal, Celebrity, Princess, Royal Caribbean..
  • Favorite Cruise Destination Or Port of Call
    Pacific

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  1. Can the title of a Roll Call be changed. If so how? I am the original poster.
  2. Here is one even later dated March 11. Cruise now ends in PERTH. March 11, 2020 Dear Mr. , We have been notified by the Central Government of India (Mumbai) that it is closing its ports to cruise ships until the end of March. While we looked at UAE (Dubai) as an alternative disembarkation port, this was not possible as the UAE Federal Transport Authority notified us that they too have now temporarily closed their ports to cruise ships. Due to this information and the uncertainty of other ports in the area potentially closing in the next few weeks, it is with deep regret that we have made the decision to conclude Crystal Serenity’s World Cruise in Perth, Australia on March 20. Please accept our sincere apologies for this disappointing end to your World Cruise and the disruptions over the past month. Although the current circumstance is no one’s fault, we know that this was not the vacation you had planned. We will refund you for the unused days of the cruise fare paid as well as the corresponding port charges, taxes and fees. As a gesture of goodwill, we are extending a 25% discount on any Crystal experience through 2022. This is a new and separate discount from the previous 30% discount that you received on February 28. Please note that these discounts cannot be used together on the same reservation. In addition, neither of these are combinable with any other offer except for Book Now Savings. Guests who booked their air through Crystal should email AirServices@crystalcruises.com to coordinate their new flights at no cost to them. New travel arrangements will be communicated to them as soon as they are confirmed. Guests who made independent air travel arrangements will need to schedule new flights out of Perth with their travel advisor or airline. We will provide a $1,000 per person consideration for changed travel arrangements that will be automatically posted to these guests’ onboard folio. Should you have any questions, please visit the reception desk. On behalf of everyone at Crystal, we want to thank you for your understanding and for being a part of the Crystal Family. We look forward to welcoming you back onboard very soon. We remain at your service. Sincerely, Tom Wolber President & CEO Crystal
  3. Just received the email with the new policy. Hopefully it will apply to those of us who left in Sydney
  4. Could you please include the wording of the new cancellation policy with the more flexible options. I'd like to use my FCC for back-to-back river cruises and currently that's not allowed.
  5. I see Italy has been added to the No-Go List. Have they told you on-board where the World Cruise will end?? Barcelona? Nice? Athens? I'm glad I decided to get off in Sydney....
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