PaulaJK

I actually don’t care about the port fees either…but it’s an interesting approach.

I do not know. Our cruise was also sold as two segments so we saw/ experienced the disembarking for Barcelona. Numbers were called about 8-9 am..but I wasn’t timing them. We were in port/ NYC the night before disembarkation. Ours began a few minutes pre 8am and ended at 9. If you are planning transportation, it might be wise to check w. R.

Clarification…Some passengers used their personal wheelchair..either manually or with an assist through out the cruise. I have no information as to whether R would help them navigate the gangplank. Our request was for WC assistance since husband has mobility issues even with cane and the unknown configuration of the gangplank plus the distance would present a challenge.

Correct

I do not expect any compensation for missing a port due to weather..but how can they keep port fees and port taxes?? Regent seems to have a number of policies not shared by other luxury lines.

Hate to discourage you Pcardad but that was all that we were requesting. And my quote is from Marjia of Destination Services. After her, we spoke w Exec Concierge….same response. Also forget pre ‘arranging’ as they told us when you get into the terminal ask the port for assistance. This instruction was given a few days pre disembarkation. Just not our expectation..and not our previous experiences.

Another thought Scout16…Perhaps contact AARP with your idea…at least an enlightening article if not yet a book. Paula

Scout16….Now I better understand your suggestion which certainly would be very comprehensive. And yes, gangway differences exist. Perhaps you could author a book…I bet that it would sell. The tour descriptions noted the amount and degree of strenuousness. Perhaps someone who experienced them could comment on their accuracy. We didn’t take any..been there before, too much walking..and why do tours always need to depart around 8am?!? We did count on shuttles as we enjoy a bit of sightseeing/ wandering coupled w lunch ashore so the shortfall in shuttles was a negative for us. We’re platinum on R and some of our negative experiences on this cruise were new to us and unanticipated.

Scout, Regent offers many details in each tour description, including the amount of walking and under what conditions. Once onboard, any clarification of a tour is found in an updated print out. Destination Services will answer any inquiries. At this point we book few tours but prefer private arrangements or the informality of shuttle service to a central point.

Interesting, you mean no disrespect but imply,if not label, that I am unintelligent, selfish, suffer from entitlement and was expecting ‘special’ services. It’s best to thoughtfully read a post..in this case it would reveal that my husband walked w cane without assistance during this 24 day cruise. The inquiry was for WC assistance in disembarking. Seaborne offers this. Crystal offers it. Regent does not. It is possible…and not uncommon…for opinions to vary. But arrogant replies happily are not common.

No printing. comprehensive listing of the day’s menu in every venue is available on interactive TV program

On Mariner there was a fabulous interactive tv in your cabin which is comprehensive. It includes the daily menu in each restaurant…don’t recall the day ahead feature but you could check at breakfast time.

Disembarked Mariner Pier 90 this am. Ship was in dock previous evening. Numbers/ colors finished by 9am. There then was a close to 90 minute wait to clear Immigration..no Customs. Luggage collection via porter about 10-15 min. If you arrange pvt car pick-up /2nd level/ there is a small traffic delay due to traffic but you should be on your way to airport by 11am. Regent will offer a bus transfer with time anticipated; perhaps someone who took it could comment.

We just completed Mariner’s TA from BCN to NYC. As disembarkation loomed, I tried to arrange wheelchair assistance as the gangplanks often are serpentine and the distances long. . The above was the reply…and the reality. Destination Services indicated that it knew other lines offered this service, not Regent. Understandably, this TA itinerary was quite popular among senior citizens. Many walked with canes, some as a little extra support and others, seemingly very dependent on them and gingerly wobbling along. Crew were seen solicitously offering an arm to many…but my comment is to the company policies. We were also on the preceding cruise, VCE-BCN. It was marked by a ‘ no services’ boarding in Venice which included a long walk. This was a port heavy itinerary and few shuttles were offered. The answer was that the towns were “nearby” but often that meant 1-2 miles…a stretch for many or a limitation in the visit. Casablanca was an impossibility for many. Got me to thinking…Most public bathrooms do not have bars/ a handle and the cabin bathrooms do not. These items have become more frequent these days in non- handicap bathrooms. (Of positive note, the showers do have a hand bar.) There was much chatter about whether Regent was accommodating its passengers.i would like to hear if you have had different experiences w other lines .

We are thoroughly enjoying vitacura’s enthusiastic narrative and wonderful photos…AND we are ON this cruise!

We enjoyed a fabulous show last night..singer Chris Ritchie. Well appreciated by the audience.

You must check in at Marittima, then are transported to Fusina by bus. You are specifically instructed not to go to Fusina ( e.g. by taxi) as there are no facilities there.Hope this help clarify.

Loriva, I think I recall ‘109’.

We were on the previous cruise and this morning noticed that the staff seemed to be under pressure to do the turn around, perhaps influenced by folks seeming to board earlier and earlier. . Am not excusing this, of course and I am certain that R will not either. On a positive note, our cabin was kept sparkling. Our butler was great. We wish you the same.We had to change cabins and so far our new butler seems fairly invisible…will see.

Laundry service is excellent. Also, dry cleaning rates are comparable to home, service is good and often same day return. Kudos to Regent for including this.

Mariner hair salon shampoo and blow dry, short hair is $79, plus 22% service charge. Total $97.80. Onboard services are often more expensive than on land but I find this outrageous..imagine if you had had other usual and customary services such as a hair cut. Wow..and ouch.

Penthouse

Currently on Mariner. A very nice new style R bag was waiting in cabin upon embarkation. Good size, sturdy handles, zippered w. Small pocket inside which is handy for key card.

Our experience does not suggest that Mariner is in poor condition. In my note I tried to address recent posts hence the sofa observations. We like our PH. I do agree that it would be good if Regent dedicated itself to its current ships and returned to the old beloved R.