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robntawn

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About robntawn

  • Rank
    Cool Cruiser

About Me

  • Location
    northern California
  • Interests
    travel
  • Favorite Cruise Line(s)
    RCCL
  • Favorite Cruise Destination Or Port of Call
    Eastern Caribbean

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  1. I believe it is ex-co@rccl.com. Perhaps a better bet is to send concerns regarding the program and it's implementation directly to Mr Bayley, and your concerns will be forwarded to appropriate party. What appears to be the problem (to most people) is the lack of uniformity regarding perks and poor training of staff regarding the program.
  2. Lots of conflicting information regarding Key offerings on different ships, which is quite frustrating. The program has been around long enough now and staff should be consistent with implementation. I voiced my concerns about the program to management, specifically asking about private hours, early embarkation, luggage drop-off, and number of Keys sold per sailing. My upcoming sailing is aboard Symphony on 11/2/2019. Here is the reply that I received from management. Hello Rob, Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence to Mr. Bayley was forwarded to my attention and I appreciate the opportunity to respond on their behalf.I’m sorry to hear about all the misconceptions you have been seeing regarding the Key program. Please note that there is only one version of The Key program, however there are certain restrictions depending on where the ships sail out of. During your specific sailing, there will be less than 200 guests that have purchased The Key amenities. As far as the private hours on marquee activities, like the FlowRider, Rock Climbing wall, and Ripcord by iFly, Key guests receive one peak hour per attraction between 10 a.m. to 4 p.m. However, please understand that if the weather and/or itinerary does not enable us to offer this, the crew will find the best alternative time to offer the private hour. The Oasis and Quantum class ships now have VIP lanes installed for quicker access to these activities. Also, carry-on luggage and priority boarding is available on all Key ships but it is not offered in Vancouver, Canada or any ports in Australia. Rob, we trust the information provided has been helpful and will assist you with resolving this matter. If you have any further questions, please don’t hesitate to reach me via email or directly at 1-800-256-6649 ext. 11756. We truly look forward to the opportunity to welcome you on the Symphony of the Seas and demonstrate our commitment to service.Sincerely,Daniella CardenasExecutive OfficeRoyal Guest Experience Management I did send a follow up email requesting information on what the VIP line is and what benefits are conferred. I will post response when I get it.
  3. I can only hope that RCCL personnel are diligent about checking Key status prior to extending benefits, especially reserved seating, private activity hours and priority embarkation/debarkation. I don’t think there is a requirement for everyone in the same room to purchase it, but those that don’t should not get benefits. I fear that it will end up similar to Priority Boarding on Southwest. In that case, only 1 family member pays extra for early boarding and then saves a row of seats for other family members who didn’t pay. Not cool, but rarely enforced by staff. You can can bet that I will be “that guy” who complains if I see this happening in November. I paid extra for my wife and I to both get these benefits, and I expect others to do the same.
  4. That's exactly what I was told when I contacted corporate office (Tamika Thompson). Playmakers and Hibachi included, no embarkation lunch, lunch on sea days IS included, no tapas in Vintages, and $35 credit for ala carte restaurants such as regular Izumi. I also want to add that I sent my question directly to Corporate office, and Tamika works under Mr Bayley. Perhaps she is a better and more knowledgable source than FB. Hopefully.
  5. Anyone know if POM (Symphony) is offering Luggage Valet yet?
  6. I would think that it is similar to Star Class (and perhaps Pinnacle) in that there are areas blocked for every show and you just show up when you want to go.
  7. I also did this for the Nov 2 Symphony sailing, which will be quite busy and lots of lines. Well worth it, in my mind. Thanks for the heads up!
  8. Just got off Harmony at 0620 this morning (self assist) and breezed through Customs, called a Lyft to FLL, checked in, and are now having breakfast waiting for our 9:05 flight. Super easy and fast. Plenty of time for an early flight. Sent from my iPhone using Forums
  9. robntawn

    Mardi Gras

    Awesome advice, as usual. Thank you! Sent from my iPhone using Forums
  10. It’s funny how subjective things are. I thought The Fine Line was one of the best shows I’ve seen, on par with some Vegas Cirque shows. Sent from my iPhone using Forums
  11. robntawn

    Mardi Gras

    Nolatravelgirl: I hope you’re still here. We are getting closer to the grandstands opening for 2019 bookings and I wanted to pick your brain some more. We will be booking grandstands for all 3 days, and I wanted your opinion for each of the Bacchus, Proteus, and Zulu parades on Sunday, Monday, and Tuesday respectively. Please keep in mind that we don’t dock until about 6:00 on Sunday evening. We are avid walkers without mobility issues. I am hoping you can give me your insider opinion, choosing between Poydras, Lafayette, and Hotel Intercontinental grandstands for each parade. Sent from my iPhone using Forums
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