I ran into this when I was assigned a planner after a promotion for the one I had used. I asked for a supervisor and got a new PV assigned. There was nothing to be done about the booked cruise...it would have to have been cancelled and rebook. I was really irked but nothing to be done so I went with my current planner and have been happy. I would call the dept that lets you book and change online on your own and ask how to just go through them without a VP. This was 8 years ago so many changes since then.
