We have had problems with Azamara going on for 7 months now. I booked a Japan cruise back in 2019, which was delayed twice to 2023. As the cruise approached, I was informed that I would not be allowed on board because I had not had my third Covid vaccination, and no medical excuses were allowed (despite the fact that I had been hospitalized after the first two vaccinations). After weeks of back and forth, we were allowed to shift to another cruise (actually a B2B) of similar value, with a small balance to be paid. As the payment deadline for the two new cruises approached on May 1, I attempted to pay it, but was informed that we actually owed the total value of the second cruise. My travel agent insisted that this was not correct, and after weeks of emails and phone calls, Azamara agreed. But three months later, they are still trying to fix the amount owing. Nobody who was involved in the original switch to the B2B will return our emails or phone calls, and everyone else insists that it is the new website's fault. The problem with this logic is that there were human beings involved in the original arrangement, but they have apparently washed their hands of the situation. I have a 20 email chain from January - February with one woman, who now does not respond. The bottom line is that the new computer system may be a huge problem, but individuals at Azamara could help by simply looking at their own emails. I recognize that many at Azamara must be frustrated, but they can either be part of the solution, or part of problem.