JMSMama

I had cancelled an excursion that was paid with a gift card. I had received an email explaining that it would be refunded with a new card, but to be patient. Well, it never came. I called in and spoke with customer service. There seemed to be some issues, and I now have a "Carnival Case Number" and they are working on it. I am giving them some time to look into it further, but assume I will need to call back and track it down again. The whole experience will make me think twice about using these again.

I cancelled an excursion paid with a gift card and my confirmation email indicated a new gift card would be sent. It also said it would be delayed. My question: How long should I expect to wait? TY!