LabGuy64

sqft.....not meters.....

and M class celebrity suites are if memory serves about 465 sqft

As far as the cabin size, the D size on RCL is pretty similar (depending on the ship) to the standard balcony cabin on Solstice class Celebrity. If you go for Celebrity Concierge or Aqua class the rooms are the same size, but there are extra perks included.

 

The next level on Celebrity is Sky Suites, and they are around 300 sq mtr, which is between the Junior Suite sizes and the Grand Suite sizes. Then on Celebrity you go to Celebrity Suite stateroom, which is a stupid name, but it runs at around 395 sq mtr, so more similar to the average Grand Suite.

 

Each Royal ship has different specs for the cabins. Google can be your friend with some sites that are there with lots of info and pictures by real poeple on cabins and deck plans.

 

Your best idea is probably to do a bit of a comparison on the included perks, as a Sky Suite on Celebrity has different inclusions to a Junior Suite or a Grand Suite on RCL.

Think if you are under diamond you get no perks and that you can't get more than elite level

I can only answer the one question about your status.

 

Yes, the status on RCCL and Celebrity are reciprocal...in other words, if you are Diamond on RCCL, you will be elite on Celebrity. The perks are a bit different but pretty equal in value....depending on your preferences.

 

Celebrity is a bit more white glove service whereas Royal Caribbean is more family friendly. I enjoy them both immensely!

Is it transferable? perhaps you can sell it. Or call celebrity and ask to extend it....airlines will often do similar for a small fee. or, as celebrity if you can use it to book a cruise now that is past the deadline date. but I would get it in writing if they say yes......A TA might have more pull getting them to do that though.

For those who have knowledge of this situation, your insights are appreciated:

 

I have a "Future Cruise Certificate" that happens to be worth $1000. It is made out in my name, and has a "Cruise must be taken by [date]" noted.

 

1. It is unlikely that we will make a Celebrity Cruise by that date. Does anyone have any experience getting the deadline extended?

 

2. What does this certificate cover?

 

Many thanks!

HI,

I am making plans for mi next cruise and it occurred to me that I should try to find out if I was missing anything. So, could any of you that had a WOW moment, something that REALLY stood out as a great experience on your last cruise mention it.....

Thanks,

Michael

I think you should look into RCL.....I especially think your daughter would prefer it.

We are previous DCL cruisers looking to switch to another line due to the rising costs. I have to do this on the individual lines we are interested in because I didn't see a general thread where I could ask this.

 

My wife and I are late 30's early 40's with a college aged daughter. When we cruise our habits are as follows.

 

- Like trivia type events

- Like active events like a golf chipping contest for example

- Free cooking demos are always fun

- Not a fan of sitting around all day reading and laying out in the sun, so activities to keep us busy are key

- Enjoy comedy acts and production shows. Quality of both matters, don't mind off color comedy as long as it is done well

- We really like to swim, if there was a pool you could do mini laps in that would be great

- I love water slides, but only really do each one a few times a cruise

- Would be interested in what type of sports activities are available, mini golf, rock climbing, ropes course, etc

- I am gluten free, so they need to handle that well and easily, DCL does great with this.

- We generally eat in the mdrs, so decent food there is a must

- A good buffet for lunch and breakfast

- General theme is a decent selection of free food available on the ship, not a fan of upcharge meals

- We casually drink on the ship, but don't plant in a bar for a night, so would be curious about the drink packages. Going without soda probably wouldn't work for me

- Also looking for friendly service, I have a hard time believing that DCL hired the only good cms

 

Any insight on if we would be a good fit for this line would be appreciated.

well at least you know now Celebrity is not for you, So it was not a total loss

On Eclipse, we are in a family verandah stateroom, which has two bedrooms plus a living room and is over 530 sq feet. I actually like my cabin on Eclipse-- just not the overall cruise experience.

 

On Nieuw Amsterdam, we were in a Neptune Suite, which is 500 sq feet, and cheaper on a per day basis than Celebrity.

 

On NCL, we were in the largest suite on the Pride of America and was comparably priced with Celebrity. Of course, the suite on NCL was far nicer than the others.

as much or more than the website is offering a consistent product... food good from cruise to cruise....if it's not why?.....same with service. and especially the per cruise aspect....the people on the phones should all be on the same page....they should correctly know all the policies....there should be no need to try to call back 3-4 times trying to get someone to say yes to something you want. If the answer is no and it should be no, you can feel secure that if you call back 50 times it will still be no.....and if yes....the first time you call you will be told...yes

Hi Darcie,

 

I totally agree that the website should be a major priority, if not the top priority in any monies spent by Celebrity. As I've said for years, they must be losing tons of revenue/profits with a weak website. If they were able to offer much improved content, easier navigation, along with the ability to effectively research and book items such as Cruises (go figure !)... along with onboard items such as Excursions & Specialty Dining for starters....I'd surely think any monies spent would pay for itself in short order. IMO, as long as they have the right folks on the website team, it's money well spent.

 

With that said, I'm confident that either an updated website, or, perhaps a new website is coming soon. I've tried to obtain additional information, but have been unsuccessful so far. I'm not giving up :)

Really,

After sailing with Celebrity for 10 years you would quit over a booking snafu?

and one you have spent little time to try and fix.....well......enjoy Oceania

This is being written with sadness. My husband and I have enjoyed sailing with Celebrity for more than 10 years. We enjoy the concierge class amenities and have identified the Millennium class ships as our preferred class for sailing. Sadly, a recent issue may result in us never sailing on Celebrity again.

 

In April 2015 we were on the Summit and decided to book our next cruise in order to secure the "All In" perks ($300 OBC, pd gratuities and Classic Bev. Pkg.). We (and our travel companions, friends we had introduced to Celebrity) noted that as we wanted to plan out a bit, the cruise we were interested in (specifically Alaska 2017) had not yet been announced and as such we questioned whether we could book on-board. We were assured by both the sales manager and a sales associate that we could book any random cruise in the cabin class we would want and when the 2017 Alaska cruise dates were released we could simply change the reservation retaining all the perks.

 

On two separate phone calls with Celebrity cruise vacation specialists first in October 2015 with Marianne, and then in November 2015 with Tyson, we were assured that when the Alaska 2017 dates were released we would be able to simply change our reservations and transfer the perks offered on board with the reservation.

 

On January 3rd I called to change our June, 2016 cruise reservation to the Celebrity Infinity Hubbard Glacier July 23, 2017 sailing. I wanted to book a concierge class (C2) cabin and expected to be paying the flat C3 rate due to the one level upgrade my captain's club status affords me and I also expected that I would carry over the perks secured on board the Summit in April 2015. After putting me on hold twice for a total of almost 30 minutes, Jeffrey came back on and shared that the "all in" promotion expired April 2017 and that the sales people who had indicated otherwise "should not have done that". He suggested that I write to the corporate office to express my concerns. I immediately did, though I do NOT believe that I should have to help Celebrity correct their inconsistent application of policy and protocol. At the time of writing this, we have received no response.

 

My issue is not the amount of money (the "good, better, best" promotion is not bad). My issue is that this has become a pattern of declining customer service from Celebrity corporate office. We have, over the last four years, had to correct errors made to dining reservations, billing, and excursions. The website has been erratic and the customer service on the phone has been almost infuriatingly inefficient and ineffective. We have nothing bad to say about the crew of any Celebrity ship we have been on but I don't want to feel devalued by the parent company. I simply cannot abide the apathy being evidenced by corporate management towards loyal customers.

 

Maybe it's time to look at Oceania.

yeah...the great cruise ...but, we cancelled does not

make sense

If it was great, can I ask why you cancelled? Just curious :)

Oh come on,

you act as if this kind of thing is something new.......try getting customer service for a computer issue.....or dealing with an incorrect cable bill...36 minutes is on the low end.

Called Celebrity 800 6472251 help line on Jan 6 and Jan 4. Wait time is over 36 minutes to get to a live person. What happen to their customer service ?

 

Celebrity site would not allow me to change my email address. Help line told me to open another account with new email address.

 

Celebrity: you need a new CEO.

Much as we all gripe about rising cruise prices...it is one of the few things you can buy, and then keep negotiating the price

I don't disagree. I was just lucky to catch this and as it turns out, they have now raised the price of our cabin by $50th but I got the price from this morning.

Equinox is really taking hits recently....several threads about problems on board

Just got off 12 days on Equinox. The internet was nightmare.

Is this common for the Equinox or were they just having a problem during this sailing? We are thinking on going again next holiday season but not if the internet is a mess. We have been on 54 cruises and these days most ships have good internet.

Please let me know:confused:

My only point was that they need to remove the perks that can cause big problems when there are so many using at the same time...maybe remove the tendering and give laundry instead or one specialty dinner rather than offer a discount...

Am wondering how you could get to Elite after only a cruises unless you were in a top level suite. Us ordinary people get 3 points a night for a veranda cabin. That means a bit more than 14 weeks of cruising. That is a lot of time on board for a few glasses of wine.

 

The lotions would be complicated to administer but another bag of laundry or more internet time would be good. They recently changed the plan where it used to take about 1/2 the time of today.

Celebrity really needs to reorganize the Captains circle benefits program. It is just TOO easy to get to elite and elite+ level, I am new to Celebrity but will be "elite" after my second cruise. maybe they need to stick another level or two in the system.

it just makes no sense when a third of the passengers will be expecting priority embarkation. they need to focus on perks that don't cause massive lines when it is known that many people will be using the perk at the same time....throw in extra laundry or upgraded soaps and lotions or services that won't be used at the same time.

All depends on the cruise. On Med cruises often under 150 Elite or better so no problem. On TA/TP cruises over 50% so priority tendering means little.

 

Tendering is a pain even if you get to cut the line. And bad weather and tendering sometimes means no port call

Hi,

I noticed your comparison between suites...what level of suite are we talking about?....and if you were in a suite, what were you doing in the MDR? why wouldn't you be eating in luminae? or at least you could mention how you enjoyed the food and service.

Presently on the 9 day New Year's Eve cruise and found the Eclipse disappointing. Compared to Holland America and NCL suites, we liked them more than Eclipse. The main dining room was average at best. We found the MDR on Holland significantly better. Service in the MDR on Eclipse was erratic and inattentive. Even Qsine and Tuscan Grill were far below Pinnacle Grill, Tamarind, Cagney's and LeBistro. Prices for Qsine and Tuscan Grill at $45 are excessive for the product offered-- I would not do either again.

 

Murano was the bright star on Eclipse. The quality of the food and service were exceptional although at a $50 p/person price. We went four times and each was outstanding.

 

Sea days on Eclipse lacked private areas and activities. The buffet (Oceanview Cafe) on Eclipse was one of the worst we've had. Entertainment was better than HAL and worse than NCL but nothing to overcome the ship's weaknesses.

 

We found Eclipse crowded just about everywhere we went. The main pool area was way too crowded and loud for our taste.

 

The solarium area and solarium pool were refined but could not accommodate all those who wanted to use it.

 

Specialty coffees at Cafe Al Bacio were nice.

 

Compared to Celebrity many years ago, I thought food and service had declined markedly.

 

Having sailed on Holland's Nieuw Amsterdam a few months before Eclipse, we thought Nieuw Amsterdam was far superior.

 

Will be sticking with HAL for the next several cruises.

Hopefully she is good at her job however, I don't find her very attractive

Heaven forbid that Celebrity would have a captain that is good looking and friendly as well as competent.

Connie reference was for march....the original post was about april 2017 equinox

note that this post is referencing an 'aft s1' on connie. Just wanted to be clear.

It sounds like you would be a bit happier on Carnival

Were more laid back type of people, we're not into dressing up, what is it like on X how're the rest of passengers, what type of people sail X is it more older, younger or varies ship to ship. After 3 Carnival cruises do you stick to a line you know, that you never had a problem with or is it good to try a new cruise line

I thought it was going in May 2016

yOU MUST BE THE ONLY ONE WILLING TO PAY THEN......ALL I HEAR IS PEOPLE MOANING OVER EVERY DOLLAR OR POUND THEY HAVE TO PAY.....

My offerings...

 

* Grand buffet

 

* Real pastry offerings - the pain au chocolate used to be pastry quality, now cheap bread

 

* Breads made on ship - now frozen and baked

 

* Real cream for room service coffee - now some awful edible oil crap that leaves an oil film

 

* Garnished entrees in MDR - now sparse to none

 

* Complex and innovative salads at the Spa Cafe - now basic salads and less variety

 

* Meat quality reduction - as previously noted by many posters

 

* Sail away band for caribbean sailings - gone

 

* On S class - the fancy sandwiches at Bacio available when you boarded - added a glass of wine while waiting for the rooms to be ready - was a magnificent way to start the cruise - gone

 

* The lemon tarts with chocolate slab on top - replaced with pre made tart with no chocolate. The former tarts were available in the Bacio - they were made with real lemon curd and absolutely fabulous. On many cruises we were at the sunset cafe and we would send someone to fetch a plate - gone

 

 

In all cases, the former "premium" offerings have been replaced with inferior products.

 

The former offerings were more in line with "modern luxury". Today, the products are typical mass stuff that would be found on most cruise lines.

 

This is the essence of how Celebrity has changed to just another cruise line.

 

Frankly, I am willing to pay a fare that provides for the former product - it is just that Celebrity will not provide it.

 

ABoatNerd

Punitive damages are not rare, and often occur in cases where the defendant is considered negligent or knowingly engages in actions that cause harm

a lot of folks seem o be laboring under the inaccurate impression that a company is responsible for it's employee's actions in all cases. Not at all. This case is a perfect example of where they would not be. The only time a company is responsible for an employee's actions is when that employee is performing the work directed by the company. When an employee engages in criminal conduct - presuming it's not at the company's direction, or with their knowledge - the company is not responsible. There are instances when this shield from liability would not apply. First would be if the company knew of the behavior and did nothing to stop it. Second would be if the behavior was so obviously foreseeable that it was almost certain to occur, and no policies were in place to prevent it. Clearly, as soon as celebrity became aware of the theft they took all reasonable steps to stop it (involving their own security staff and the government law enforcement agency with jurisdiction). Additionally, it's abundantly clear celebrity has both policies and procedures in place to prevent theft. It would perhaps be nice to think they have a legal obligation to make someone whole, but in this case they would argue correctly they are also victims of "rogue" employees. Whether an employee is a direct employee or independent contractor would have no bearing. By the way although they have employment contracts, celebrity's shipboard staff are clearly employees. That being said it's not clear to me if the persons arrested were celebrity's shipboard crew, or terminal employees. In either case, their employer is still not liable for actions that are a) outside the scope of their assigned duties and b) criminal in nature.

 

Next, i have no idea what the specifics would be in florida, but it's quite likely the prosecuting authority would discourage celebrity from offering financial restitution, since suspects have been arrested. Why? Because the victim's (the op) acceptance of any remuneration would jeopardize the criminal case, as the suspect could validly argue it's now a civil dispute, and that any discrepancy is correctly adjudicated in civil court, as it would be a matter of differing value assessments of the loss.

 

Finally, someone posted about "punitive damages". There are two types of damages in a civil case, compensatory and punitive. Punitive damages are awarded only in a case where the defendants actions are so egregious that the court wants to "teach a lesson". They are extremely rare, and most often occur in cases where someone's civil rights are violated; typically by a government agency. This case would result in compensatory damages in the most extreme possible outcome.

 

Best of luck, but the advice to file a claim with your travel or homeowner's insurance is your best recourse. I see a particular problem with restitution in this case if the perpetrators were ship board employees. They are almost certainly foreign nationals, with no hope of remaining in the us after adjudication of the case, and certainly not working here. Consequently they will be beyond the court's reach if restitution is ordered, and would presumably have no assets to attach. In essence, if you think it's hard to get blood out of a turnip, wait until you try to get it out of a turnip you can neither touch nor influence.

 

Harris

denver, co

i FIND IT ODD THAT NOT A SINGLE OTHER PERSON HAS POSTED THAT THEY HAVE LOST ANYTHING .....NOT EVEN PEOPLE ON BOARD TALKING ABOUT HEARING OF THE CRIMES.....I AM THINKING THIS THREAD WILL BE DELETED ALSO...AND i WONDER WHY

Well, as to the baby boomers having 15-20 years....think that is a bit much for those born in the first few years...maybe 15.....and remember..the biggest part of the "BOOM" came in the years just after the war. and while I am a Boomer....barely born in 64....I was born to the children of those born right at the end of the war. As to Celebrity becoming something no longer wanted.....So what, that has happened to many companies. people will move to companies that suit their desires be it a new company as X once was...or an older one that changed to fill the need.

And maybe you are right...and I am wrong...I posed the query to see what others thought, not looking for a fight... some agreed with me, some with you and others had other ideas.... we're probably ALL a bit right.

 

X is doing just fine NOW, hopefully they will continue to do so.... we may or may not be a part of it... which may or may not matter to X .... it will matter if there are many that decide the product is no longer what they want....

 

Oh....I think your statement about "baby boomers" dying is a bit premature.....that generation was born between 1946 and 1964...so most are just now reaching retirement age and unless the average length of life has suddenly dropped by 15-20 years will be around for at least a bit longer..:D

No.....I don't think you have it right....it take 10 times as much to keep a customer as to acquire a new one and Celebrity can change the loyalty program any time it desires to make it "more profitable" from a business perspective your view just does not make sense. Also, I believe that Celebrity is doing quite well with the current customer base. I think they are simply planning for the future, attempting to lure a younger customer group in to replace the big loss of baby boomers that are dying so as to remain competitive..

This is NOT meant to be a slam on Celebrity...just a reflection that the philosophy going forward with Celebrity is to dissuade long term Celebrity cruisers from booking more cruises with X. With the high number of Elite, Elite Plus and even Zenith passengers that occur on so many cruises it is probably not profitable to cater to that group anymore, so I believe we may be witnessing a "culling of the breed" so to speak.

 

I don't think it is about getting younger cruisers anywhere near as much as it is about getting NEW cruisers at any age.

 

It IS disappointing, but it is also a move by the business to increase profitability and the customer base. It used to be that new itineraries would come out and those of us who booked early received wonderful pricing and we scooped up all the prime rooms in doing so....(all the suites on spring Reflection TA 2016 were gone in a matter of days, although a couple have cancelled and now reflect the MUCH higher pricing structure) ... so engaging a new philosophy when opening up the 2017/18 itineraries a new pricing structure is emerging that is not appealing to those same people because the price is SO MUCH higher and therefore they, us included, have decided to "wait and see" or just not bother with X at all for the time being. If X's gamble pays off they wind up with an entirely new clientele who pay the higher price with no issue and eliminate the non profitable "dead weight" of all us Elites and up who have cruised with them for decades. It's not a bad philosophy...IF IT WORKS.....if it doesn't they will be scrambling to have some of us back, with lower fares closer to sail date...

 

It's a waiting game..... I'm not happy about the new fares, or the perceived cut back in perks either and I am looking at other lines. Will keep an eye on X's pricing to see which way it goes.... it's a great product for sure, but I think perhaps we Elites and up have "worn out our welcome" and are being "culled from the X brand..." just a thought...who knows if I'm right or not!!!:)

yea...the elite thing was funny....if the bartender had looked around and asked if anyone else was elite....probably 60% of the people near by would have raised there hand...lol

Great report.

 

That poor Elite soul. Did they do nothing for her? Imagine not getting her free drink. She probably forgot that the free Elite drinks (limited selection) are only offered 5PM - 7PM and never on embarkation day. I wonder if Guest Services were able to console her, maybe with a $300 OBC? I feel sorry for her SR attendant. If only people like that knew what entertainment they provide!

 

Keep up the great writing, giving us all chuckles.