Gigi1068

Follow up email received last night. “I'm wrapping up the refunds with accounting and you should see them back in your account next week.” Fingers still crossed.

I received another email response this evening. Here’s a paragraph from the email. “I've found the cause of the delay of your refund and sent the details to our accounting team to correct. I'm sorry for the hiccup in processing your funds back to you. We'll work on getting them back to you as quickly as possible.” The response addressed a few other issues with my reservation, as well. Fingers crossed.

What a mess! Has anyone successfully disputed a charge from RCI without it messing up other things on your reservation? I’m fearful of disputing charges for canceled items and something else goes awry. My statement closes on the 7th so I have some time before I am forced to pay my cc.

Thanks for sharing. I find it truly baffling for RCI to be such a large and established corporation that they have such inept IT.

I just received the following email response. “Our teams are working diligently to process all refunds. These currently take around 14 business days from request or cancellation date, with some taking a little longer based on your financial institution. We appreciate your patience.”

Thanks for sharing. 11/18 seems to be a common denominator, RCI was completely broken that day…lol. That seems to be the date most are waiting for refunds from. I sent an email to RoyalGuestRelations@rccl.com this morning. I’m hoping this helps my situation because I don’t feel like talking to another phone rep.

Looks like I will be calling again. No refund and my cruise planner still doesn’t show the purchases made over the phone.

Oh my!

I called today and was told I should have it by Friday. If not, I will call again Monday or Tuesday. I really don’t want to pay my card and wait for a refund from AMEX. I also don’t want to have to go the dispute route but we’ll see what happens over the next few days.

Will do. If you don’t mind, please let us know when yours is received. Thanks!

Thanks for sharing. I’m glad things have worked out for you. Not sure how they’re processing refunds but it looks like it’s different for everyone, or as folks like to say “YMMV”. I’ll see what happens by next Friday then decide on which route to take. I used my AMEX and have had to dispute things in the past so I’m familiar with their process.

That’s my fear. Of course, I’ll post an update when this is resolved.

I understand. I think that’s what worries me most with Royal right now, all the glitches since the “sale”. Glad you had a 6 day turnaround on the shore excursion refund.

That’s the plan, but hoping it doesn’t come to that.

Thank you for sharing.

You’re correct, patience is vital 🙂 I’ll give it more time, not that I have a choice…lol I just wondered if anyone else is experiencing the same thing.

I’ve never experienced more than a 2-3 day process with RCI that’s why this time has me a little concerned. I’m guessing the issue is the volume of refunds that have to be processed.

Hello. Has anyone noticed a longer refund processing time for items purchased in the cruise planner then canceled? I know the website says refunds should appear 7-10 business days after processing is complete. I guess I’m a little anxious because I’ve never experienced a processing & credit card posting time longer than 2-3 days. I purchased a few things before the “Black Friday” sale then canceled and repurchased for the lower price. The new charges have posted to my credit card but no refund. I have paid my credit card minus the $1,434 refund that I am waiting for from RCI. Thankfully, I still have time before I have to pay the difference without incurring interest. I hope I don’t end up having to go the dispute route.

I purchased at $62.99 Friday morning, as well. I haven’t been cancelled yet, but will be another unhappy customer if that happens because the price is now $72.99.

Now I can’t access my cruise planner, getting “Gone sailing, be back soon”.

I was able to purchase the DBP for my daughter at $62.99 this morning without a problem. Because there are 2 adults in my room, I had to wait to call to purchase the DBP for myself and the refreshment package for adult #2. Unfortunately, the $62.99 price is no longer available and they’re trying to charge me $72.99. I’m not buying it, I’ll just get the refreshment package since they’re standing firm on that price.

Loving your review. Mu husband and I are booked on Mardi Gras 10/07/2023 (my birthday). We are not regular Carnival cruisers, this will be his 2nd and my 3rd. I appreciate you sharing the info about the free bottle of wine, so we will definitely book the steakhouse for night one. We are not heavy drinkers and do not plan to purchase the beverage package; we’re bringing a couple bottles of wine and will pay as we go for his beer and my cocktails. We’ve already ordered bottled water for our stateroom. Thanks again for your awesome review and for sharing information for those of us who are not in the know.