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Rambo_Trout

Members
  • Content Count

    100
  • Joined

About Rambo_Trout

  • Rank
    Cool Cruiser

About Me

  • Location
    Nottingham (UK) & Murcia (Spain)
  • Interests
    Food & Wine, Travel & Photography
  • Favorite Cruise Line(s)
    Viking River Cruises, Viking Ocean Cruises, Seabourn

Recent Profile Visitors

119 profile views
  1. Great News, Bobal! The refunds may be slow in coming, but they are coming!
  2. I just want to say a big THANK YOU JPH814 for all your effort with this. I am sure that many people are grateful, like me, for what you are doing. At least we all now know that refunds are coming through, and we can see how long people have been waiting. I for one, am happy to rebook with Seabourn. It makes a huge difference having the Refund back in your bank account. Like many, I was angry and frustrated with the lack of communication and missed deadlines, I just needed to be more patient.
  3. If you are interested, attached are Carnival's full accounts up to November 2019. Carnival_2019.pdf
  4. Interesting one, this. Our 22nd March Seabourn Encore Cruise from Sydney to Singapore. As this one was cancelled 'at short notice' (Seabourn's words, not mine), we were offered a 100 % Refund PLUS 25 % Future Cruise Credit. The Refund came through about 10 days ago, BUT the FCC's are still being worked on, as SB say that it is very complicated to work out and apply the FCCs in this case - despite them confirming the amount about 60 days ago. This is annoying, as we want to book another cruise with them, but we need SB to apply the FCCs to our Account first. Incidentally, the FCC agreed for our Hotel etc. reimbursement was showing on our account over a week ago. Can't wait to book with them again, despite all these issues with refunds.
  5. We have Travel Insurance supplied by Barclays, as part of our Premier Banking Account. But, as we were away for 43 days, we had to take out another (Worldwide Annual Multitrip) Policy with Staysure for £ 314. However, I had arranged for it to start the day before our flight, so then we were not covered, as our trip was cancelled before the Insurance started. We did manage to get a refund on the Insurance though, and all other costs are/will be refunded (eventually). Thank you for the information, it may be useful for nest time 🙂 Kevin
  6. Hi, Are you allowed to mention who your Travel Insurance Company was? Kevin
  7. JPH814 Just to clarify. The money appeared on the Credit Cards only this morning, but the Transaction Date on the CC App says that the refund was made on the 8th May. I check morning and evening, but the refund was not there last night. Seabourn said nothing, no e-mail or anything. Kevin
  8. Refund Date was 8th May, received on CC on 12th/13th May, not 20th, as shown.
  9. Seabourn told my TA that Refunds are due 'within 60 days of when Seabourn cancel the cruise', so it was actually on Day 59, even though we cancelled earlier. We used Seabourn's largest UK Agent. But I have been told off by the moderators for mentioning their name previously. My Change Fee Claim was for non-refundable hotels booked and short refund on Travel Insurance taken out for this cruise, just over £ 2,000 in total. Singapore Airlines agreed eventually (initially denied and offered flight credit, but they raised $ 20 BILLION) to refund £ 8,000 + Business Class AirFare 'within 16 weeks'.
  10. Yes Isklaar, Stephanie has been exceptional, always friendly, helpful and prompt to respond. I hope that yours comes through soon. Regards, Kevin
  11. We never had any notification, the money just appeared on our CC Statements.
  12. Great News! This morning, my £ 19,000 arrived on my Credit Cards, with a processing date of 8th May, which was Day 59 from when Seabourn Officially cancelled our Cruise. Coincidentally (?), Seabourn agreed our Change Fee Claim on the 6th May, even though we only submitted it on the 11th April. We took the enhanced FCC for this, as, even though they said + 25%, it was + 28% & 2 x $ 250 On Board Credit. So, it looks like they are sticking to their targets. Good Luck to everyone!
  13. Great News! This morning, my £ 19,000 arrived on my Credit Cards, with a processing date of 8th May, which was Day 59 from when Seabourn Officially cancelled our Cruise. Coincidentally (?), Seabourn agreed our Change Fee Claim on the 6th May, even though we only submitted it on the 11th April. We took the enhanced FCC for this, as, even though they said + 25%, it was + 28% & 2 x $ 250 On Board Credit. So, it looks like they are sticking to their targets. Good Luck to everyone!
  14. Scheduled Sailing: Seabourn Encore 22nd March 2020 for 26 nights @ £ 18,888.36 We cancelled: 27th February, 2020 Seabourn Cancelled: 9th March, 2020 1st Promised Refund: 14 Working Days 2nd Promised Refund: 60 Days from when Seabourn Cancelled = 9th May, 2020 (Seabourn specified the date). Today is Day 61, no refund & no FCC showing on their system. Even though it was us who cancelled, it was because Seabourn had to significantly modify our itinerary and gave us the option of a refund. Their e-mail of 9th March offered us 100 % Refund PLUS 25 % FCC, which we accepted. Like others, we will not rebook until we have the refund.
  15. I claimed a refund from my Insurance Company (£313.96), as I had arranged for it to start just before my flight. It was initially refused, as I had bought it in December, to start in March. After saying that I was going to refer it to the Insurance Ombudsman in the UK, it was escalated and a refund agreed two days alter, minus £ 30 Admin Fee. Seabourn have accepted my claim for the deducted amount.
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