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About sierrafloridacruiser

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  1. SusieQft and others, good news! I received our refund today for our April 23rd Danube cruise, a 75% credit that showed up on my AMEX card this morning. Without checking my notes, I believe we requested refund on March 10th. The other two couples who were to sail with us have not received anything yet, but our mutual TA says they should shortly.
  2. Agree with this. I’m still waiting and am at the 100 day mark, I think. Two other couples who are not on these boards were sailing with us as first time Crystal cruisers (on our recommendation, ugh) and they have received nothing yet either. We’ve all been patient. And for the first time in a while we reached out this week to the TA who booked all of us. She is getting nowhere with Crystal.
  3. On May 30th, I received our 100% refund for April 3rd Regent Explorer cancelled cruise back on our AMEX platinum card. I called AMEX the same day to request A check for the credit balance be sent to me. As of yesterday (June 8th) the account still showed the credit balance, so I called again. The rep noted that it was “in review” due to the amount but that she would try to shake it loose. Checking again today, the credit balance has been deducted, so hopefully I will get the check within the 7 days the rep promised. Now just waiting on Crystal refund, and then will tackle the trip insurance. in the big scheme of things, I’m very grateful that my family and I are in good health, and that our grown children have all kept their jobs but boy has this long drawn out process put me off cruising. I used to spend a lot of enjoyable hours looking at the cruise line websites dreaming and planning. Not doing that at all now.
  4. We got our refund back on our Amex card this morning for our cancelled (by Regent) Explorer transatlantic cruise that was to leave April 3rd. Thank you Regent!
  5. Thank you for doing this spreadsheet, and the other one. Very helpful to those of us awaiting refunds. Sail date - April 24th cancelled by me through TA - March 10th requested 75% refund, 25% FCC no refund as of May 28th
  6. I’m not booking anything on any cruise line until I get my refunds from my April cancelled cruises (Crystal and Regent). Now beyond 60 days waiting for these refunds and as much as I want to have a future trip to look forward to (and I’m not particularly worried about the coronavirus) I would feel like a total idiot giving a cruise line more of my money while waiting for the significant sums they owe me.
  7. Sail date: April 3rd, Regent Explorer Cancelled March 17th cruise cancelled by Regent requested 100% refund through travel agent no refund as of May 11th
  8. Very depressing. Especially for those of us awaiting substantial refunds from Regent-cancelled cruises.
  9. We got a full refund from Delta for our May 4th return flight from Prague. I was able to request refund online. One of our tickets was purchased with Skymiles points and the points were refunded immediately. The other ticket was credited back to our Amex card within 72 hours. Yay Delta. Still waiting on Regent and Crystal refunds.
  10. Thank you For this info. I will check with my travel agent about getting letters from Regent and Crystal
  11. I have a question about how the refunding works. As part of one 5 week trip In April, we had two cruises scheduled, with Regent, and Crystal. Both cruises were cancelled but like everyone else, we are awaiting the refunds. We’ve already gotten a refund from Delta for our return airfare from Europe, and all our hotel reservations were cancelled. I’ve been emailing with the company that we purchased our insurance from (subsidiary of IMG) and they have said we can extend our travel dates through 2021 for a future trip or receive a refund Of our premium. From their last email, they’ve said: “To process this, we also need confirmation that no claim will be made against this policy and evidence from your travel company that you have received a full refund.” So, I can’t proceed with this until I’ve received the refunds from the cruise lines? or is there paperwork I can get from the cruise lines that will satisfy this requirement of the insurance company?
  12. https://www.cnn.com/2020/03/23/us/california-stay-at-home-beach-goers/index.html
  13. An update - I don’t have anything in writing yet, but our TA has communicated to us that Crystal is going to be refunding our Prague extension with the 75% refund/25% FCC.
  14. Thank you for posting! I’m sure my TA will send to me, but since it’s a Friday afternoon, it’s nice not to have to wait until after the weekend to get confirmation of what I have been hoping for all week - that Regent would cancel my upcoming cruise AND offer the option of a refund. I’d rather have my money back more immediately, but in light of these emergency conditions, 90 days does not seem terrible either.
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