Hula Girl67

Don’t waste your time filling out the form again. I’ve done it 3 times as in my account I have no upcoming cruises. Then I-get emails saying it is fixed and I still have no upcoming cruises but when I created an account for my husband the cruise is there. First time cruisers with AZ. Call them. The wait time on the phone lines is a lot less than before. I finally called to get my OBC credited for my shore excursions and internet package. I waited less than 5 minutes. I did use the option of sailing in 30 days or less. My cruise is August 7. Got my boarding passes today via my TA.

That’s great that these instructions worked for you but many of us don’t even see the “Book” button. I did manage to make a couple of shore excursions after the first time we were told how to do this. I never got to the payment page but saw the “store” button and it did save my excursions. My TA contacted AZ for an updated confirmation copy and it does show my excursions but also shows I owe money for them as well as the internet package I booked. I wonder if things work differently if you have a PC as opposed to an iMac, which I have, and whether or not different browsers make a difference. It all makes no sense to me but then I don’t have an IT background. Guess I will be on the phone before my August cruise. Anyone see a way to see your air bookings? This is my first time on AZ, mostly have cruised with Princess, which has a great user friendly website. Everything in one place. I didn’t understand why with AZ that you had to go to Choice Air for reservations and there was no link on their website to you air reservations. I’m hoping AZ will finally add a link or incorporate air reservations into their site. Someone in their IT team needs to look at Princess website!

I have most always booked air through the cruise lines. Mostly with Princess EZ Air, which is easy. The flight prices are always lower than the airlines, there are lots of choices and the flexible air prices have been less expensive that the non-refundable. That's a no brainer! Always chose flexible. This August 7, Iceland Intensive is our first cruise with Azamara. We decided to fly business class. I have the British Airways locator # and so far all is ok with our reservation. I have even changed seats and it all is correct. Now if Azamara pays them before we leave that will be great! The cruise line air office is supposed to help you if your flights are cancelled or delayed, another reason to book with them and they know when you are arriving. I was on a summer cruise to Alaska many years ago flying out of San Francisco (big mistake, as I live closer to San Jose airport but was meeting our son/family in SFO so we would arrive together) We were traveling up the west coast so saw no need to arrive the day before as we were leaving early morning. Fog delayed our flight for 2 hours. It was a nail biter to see if we would arrive before the ship left. There were 2 other couples on our flight going on out cruise and we all told the crew about the cruise departure time, there was also a family from Germany that had a connecting flight that they might miss. The pilots flew that plane faster than usual and we just made it. I was in contact with Princess Air as soon as we were told of the delay, let them know when we were getting on the plane, and again soon as we arrived, They paid for the taxis to get us all to the dock and called us in route to see where we were. Taxi driver knew the situation and got us there in about half the normal time, weaving in and out of traffic.After we were all on board they pulled up the gangway. Talk about stress!!! Alcohol was needed!

I have had a cabin on Princess that was below the pool deck. We could hear the lounge chairs being dragged around early in the morning and evening. If you are mid ship I would advise being under the pool deck.

Soory, forgot to attach

@acruisergirl Here is a screenshot of the page I get with the "store" button at the bottom. As indicated at the top of the page you cannot book shore excursions with OBC now. You have to go thru your TA. If you are booking excursions without OBC I'm not sure how to do that. I am a first time cruiser with Azamara. Booked most of my excursions off ship at much cheaper prices. Only booked 2 with Azamara to use OBC.

@acruisergirl when I managed to get into the booking of shore excursions there was a button at the bottom that was "store" and it saved my excursions. I did not see a save icon. I them went to the basket next to my logo at the top right corner and it brought up my entire booking with dates cabin # , bed configuration, excursions and internet package.

You are so helpful, Kevin!

@JYDCruise Hello Sunnyvale neighbor. I am in Ortega Park neighborhood. Yes, SFO would be our first choice although we love the small town feel of SJC and I’m sure you do also.

Thank you Kevin! So kind of you to look that up. Our other option is to fly direct from SFO San Francisco, but we really prefer the smaller San Jose airport. SFO is about 35-40 minutes away asa opposed to 10-15 mins. To SJC Marilyn

You can use Google to translate any website from another language to English. Go to “Google Translate” and subtitle “website”. Copy and laste the url there.

Thanks for the heads up. I just checked my BA reservations and they are all still there. We fly out of San Jose , CA to Heathrow and there is only 1 flight a day so hopefully it will not be cancelled.We do fly on to Oslo and return home from Copenhagen so have to keep an eye on those 2 flights.

Hi Kevin, Wally and I are trying one more time to get to Iceland. Was so disappointed that we had to cancel that cruise last year in June. I put a lot of time into creating our website. We will be on the August 7, 2023 Iceland Intensive cruise this time. Hope you had a great cruise to Iceland without us...but then you jumped ship to the Enchanted! We will get to Iceland hopefully on our 4th attempt! Made a new website for his cruise. Aloha, Marilyn

what is the URL for Seaware website? Do you use your Azamara login and password? I am a first time cruiser with Azamara and created the account for my husband and I under my email, Now I show no upcoming cruises in my account. Some advised to change the password but instead I made an account under my husband's email and all info was originally there but now no OBC showing although Azamara sent an email stating the amount that I do have is correct. Taking hard copies along with me onboard. Does the Seaware site have a link to air reservations made through Choice Air? I cannot get into that site any longer but have checked with the airlines and my reservation is still there. Hopefully Azamara pays them before my cruise in August!

I have been a loyal Princess passenger with Elite status recently. We have always booked air with the cruise line. The prices are competitive and the Princess flexible fare is cheaper than the non-refundable fare...not sure why but I like it. The best perk is that you do not pay for airfare until your final payment to the cruise line.I really like that! I am a first time cruiser with Azamara in August 2023.Too bad that my first experience is a website failure. Just hope Azamara does not declare bankruptcy before my cruise!! I am looking forward to smaller ship cruising.

I also received this email. My cruise is on August 7,2023 Iceland Intensive. I followed the instructions in the mail and at first could not get excursions booked. I kept refreshing the browser (Safari) and finally was able to book 2 excursions with OBC. It never went to the payment page but I clicked on "store" button at the bottom. Up popped a window that stated my reservation was stored. Now I can see it in my "shopping basket". Just checked the website again today and see the attached message that wasn't there before. OBC credit unavailable online. One step forward, 2 steps back! I have taken screen shots and copied everything.

I submitted a support form because the website states I have no upcoming cruises. I have a cruise to Iceland in August. I got no reply and a couple weeks later submitted the form again. Got a reply a couple of days later stating that my account had been updated. Still showing no upcoming cruise. Submitted another form again today. Wait to see what happens this time. This is my first cruise on Azamara and not very happy with this major screw up!