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kelbell

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Posts posted by kelbell

  1. Thank you all for your timely advise. Ten days later, numerous emails with corpaorate

    yada yada yada crap. Phone calls being left on hold for what seemed forever!! (longest

    hold was 28min 53 seconds!! Realizing being courteous  and polite wasn't getting

    anything resolved.  So out came attitude insisting that we resolve this TODAY!

    (meaning yesterday)  And yes it got resolved, Deluxe drink package for original

    price of $42 a day instead of $65 a day! Thank you RCC for doing the right thing....NOT!

    I shouldn't have wasted my time on something you clearing could have fix with first phone call!!!

    THANK YOU everyone for listening and advising.

     

    • Like 2
  2. Yes I do have the original email confirming the package purchase.

    And yes they did send email cancelling package, I did go into

    my email until after I notices amount credited to my bank account. I am not

    always on my email.  They originally said it was because if itinerary change.

    Fine!!! Now just fix it.  It's about the money and principle! In good faith I gave you money

    so in good faith I would like what I paid for.. Don't believe that's unreasonable.

    I will post when it gets resolved. Fingers cross in my favor!!

    Thank you everyone.

     

    • Like 3
    • Thanks 1
  3. I will try to keep it brief. We cruise at least twice a year, normally at a minimum book

    two state room. This trip we have 7. Have NEVER had an issue.

    1) Had our itinerary changed (not a Problem)

    2) They moved around excursions and actives for correct day of new itinerary. (thank you)

    3) They also, somehow canceled our drink package. (now the problem starts)

    4) Was never notified, noticed it on my bank statement. Trip not till Dec 2 2019.

    5) Made the phone calls, and calls, and calls, and know emails......(Not resolved)

    6) Deluxe drink package now $65 a day, I bought at $42 a day (still a problem)

    7) Was told 3 days ago someone will call or email.....(thank god not holding breath would die)

    8) ANY IDEAS PLEASE!!!!! (I do not want to pay new price, don't think I should)

     

  4. I second for Park connect, seems to good to be true, but we used it

    last Jan.  works like a charm.  We paid $28 for 5 day cruise. When we did

    it, it was automatic for Channelside garage, and they just said welcome. We could park

    anywhere.  Maybe because we were the only ship at port.  I read everything

    I could find before we tried it, so glad we did.  I wish it would expand to other ports!

     

  5. Going on Ovation out of Seattle in Aug to Alaska. I've been waiting for the

    entertainment to open up and make reservation. Can anyone tell give me a 

    rough estimate of when they open the reservations?  So far they only have Pixel,

    and we are 73 days out.  I do check everyday and thank goodness I do because they

    had the north star open to book, and now its full.

     

     

  6. We have gone out of Port Canaveral once Carnival Liberty, we did "park and Cruise" (it was fine)

    We are now going RCC Mariner and it docks at CT1, we don't want to do park and cruise, but

    would like to park at terminal, is there convenient parking at CT1 like at CT5 garage? Looking

    at maps I know there is no garage.  Just wondering if its a convenient terminal to park at?

    Thank you. 

     

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