NCL does not mean Norwegian Cruise Line, it really stands for No Care Line
I am scheduled to sail Sunday out of NYC, with my NCL air leaving Ft. Myers Sunday morning at 7:10 arriving in NY just before 10:00, plenty of time to get to the pier. I live about 3 miles from the Ft. Myers airport. Very convenient!
Hey, has anyone heard about this weather event called Hurricane Ian? It has caused the closure of the Ft. Myers airport; although it is scheduled to reopen Wednesday. No problem, airport is open. Well only sort of. Upon reopening the earliest permitted departure is 8:30.
I chatted with Delta and the flight is still scheduled, even though under current FAA guidelines it cannot depart.
So, wanting to be proactive, I called NCL. They don’t care. They won’t even consider a Plan B. If the flight is canceled any time after Thursday morning I am at the mercy of the airline. They won’t book me on an alternative flight, won’t reschedule me out of an alternate airport. Won’t do anything.
The first person who didn’t help me cut me off instead of sending me to the resolution desk.
I called back and got moved up to the resolution desk. No help. The don’t have authority to resolve anything. I was on the phone so long it died on me.
This will be my last NCL cruise.