Hllb

After more than 50 minutes on the phone, they assure me there is NO WAY to apply this to an existing booking and those of you who were able to are either very confused or lying. I don't have anymore fight in me today....

They're currently talking to a supervisor so I'm on hold....

Honestly, it's ridiculous. Literally was told today "We've done our job. They'll contact you within 3 days". Their job is apparently passing the buck...

They're currently telling me it can't be done, but waiting to see if they can resolve it.

Talked to AARP today and they are incredibly unhelpful. Their policies are basically 'we will do nothing until x hrs have passed', then once those passed 'we'll put in a request but will do nothing for up to 3 business days and NO you cannot talk to the group that is supposed to fix this'. So, they've escalated it, but I cannot talk to that group and have to wait days for them to contact me. So there's a waste of $450...this is unlikely to get resolved in time for my cruise payment and they will not refund it either (even right now, before the card was issued). So, I'll likely be trying to do a chargeback on my CC if they don't fix it today. Which is also unlikely to work. Warning to others: DO NOT DO THIS IF YOU DON'T HAVE WEEKS BEFORE FINAL PAYMENT

It can be applied to existing bookings, though you may have to call to get it applied. That's what chat told me the other day.

If you aren't getting to know your wait staff, I wouldn't feel the need to leave an extra tip unless they were exceptional one particular evening, and then I'd leave something at the time.

How can you tell it was applied to a sailing? I see the credit on my husband's account with a to be used by date. Do I have to do something else to get it applied to our cruise?

My husband’s showed up today as well. It wasn’t there yesterday afternoon so took close to 48 hours to show

Still nothing today so I’ll call reach out at 10am.

They won't even talk to me until tomorrow - pretty rude about it too. If I can't get it tomorrow, I'm pretty much hosed on it as final payment is due 3/25. Glad I only bought one as a test. I could contest it with my credit card if they can't deliver in time.

Nothing so far - it's been maybe an hour.

Not sure on that, but I think I saw another post where a Canadian bought them. They couldn't apply them to payment online, but had to call instead. I purchased one as a test. You are only allowed 5 per month. It takes up to 24 hours to get the email though, so I'm still waiting for it to arrive.

Is there really a clause that covers the cruise leaving on a drastically different date? Port changes, yes, they're covered. But people choose cruises frequently based on dates due to work schedules, kids' vacation periods, etc. I mean, this change was during spring break so a family that could go on the original date, is likely not able to go when the week changed. That's crazy to me that they wouldn't allow a refund in this instance.

This is only for Neptune Suites and above, correct? No complimentary water for Signature Suites?

Thanks! I thought I would. It looks like you don't have to be an AARP member to purchase the discounted gift cards - just sign up for their rewards program.

Wait, they changed departure by weeks? They had to offer a full refund at that point, right??

Today's "old" people, in their 60's or so, are vastly different than the ones 20 yrs ago. They are more active, younger at heart, and looking for more to do. Hopefully HAL sees that. We will be on HAL for the first time this summer as a family with middle-aged parents and 3 teens (two are technically adults). I do wish the ship had more activities, but the price was good (Celebrity was cheaper, and I initially booked there but changed my mind), and it had the ports I wanted. For me personally, a cruise ship is a means to a destination. Sure, I want to enjoy activities on the ship as well, but that is secondary for me. So I guess I took booked because of itinerary, and despite their reputation as a ship for old people. I'm sure we'll have a great time, but not sure we'll go back to HAL later - only time will tell. We aren't old enough to enjoy those long itineraries, as we both work full time.

I'm considering purchasing some gift cards to apply towards our final payment (to get the 10% discount from AARP). Is there anything I need to know about doing this? I have booked through a TA. Can I apply the gift cards on my online account, or do I have to go through the TA? If I pay down the balance due with gift cards on my account, will the TA then only charge the remaining balance at final payment (which is in a few days)? Is there a limit to the number I can use?

This is what we booked too. It’s 3.5ish hrs with a maximum of 6 ppl

Thank you! I found that spot and wondered if it would show up there

Ah, sorry, I misunderstood. Hopefully we'll both see it in a couple of days!

@Coram Do you remember where you could see the OBC was applied? I'm not sure where to watch for it.

That's a really good question. There is a section in your profile (website and app) that shows on board credit and future cruise credits. Maybe it shows up there? Our OBC from a promotion doesn't show, but there's a note that promotional OBC doesn't show there. So ultimately, I'm not sure!

Someone above said it was automatically applied after 48 hours, after verification. Chat told me to call the reservation line to apply it now. I'll wait a few days and then call if it doesn't get auto applied.