My first one didn't have that much knowledge, missed leading my booking, I didn't want to give her a hard time, so I didn't ask to talk to her supervisor. Since it's only within 1/2 hrs, they should be able to listen to the phone call, and i won't have to pay extra $300, but I feel sorry for her. I never book with her again. My second one, he will only talk to me if i do the booking, but no reply any other question that I asked. I emailed him at beginning of March to see if he can find me any better room than the one I saw on website, he never reply.
I got a recommendation from someone, for my 3rd one, I called him last night , 7pm my time, but his time is 10pm, he wasn't infront of his computer, but he told me to wait for him 1/2 hrs, he will be there, and helped me with my booking, I emailed him the guest list, everything went smoothly, and I'm very impressed, he told me call him anytime if I need anything. Very professional. He been with carnival 27 years. I can feel I'm in a good hand.
(My second one got the names list too, but he manage to enter it wrong)