killaypirate

Think I’ve worked out why it’s happening. Log in , choose upcoming cruises -coreect loyalty number, correct tier level & points pre-February are displayed and are correct. Must be taken from the old database. Log in, start to book future cruise, select passengers, cabin until your name & symbol appear top right. Press the symbol, details incorrect. Zero points & basic level, joining date- the date you first accessed the new website., loyalty number wrong (number must be the number of people having joined the new website) Must be taken from the new database. At some stage, sooner rather than later the old database will be merged into the new database and Voila.

Thanks for the advice on how to access account, my wife now able to log in, correct loyalty number & correct pre-March points, but missing points for latest March cruise.The current web-mess meant we found & booked another cruise but with Celebrity. Azamara missed at least 1 sale if not our autumn cruise as well.

Same for us when logging in & loyalty levels/points. Had no reply to my email regarding this problem. no further cruises booked nor will I book until IT situation has resolved itself! Still waiting for points on last cruise March 18 - 25. Also waiting for info on how to redeem free nights when changing loyalty level after this last cruise.