Louhut1

We had AI on our transpacific in October. I upgraded to premium but my DH wanted to stay with the classic. My beverage package showed up on the app but my DH had nothing on his card or on the app. I had called before we sailed about it. They said they couldn’t find my DH beverage pkg. I called a couple time and also called our TA. Anyway when on board I went to customer relations and I had our invoice and they just said it sometimes happens. They also didn’t have our internet pkg either. It didn’t take long to fix it and had no more problems after. Just be sure you have your invoice with. I found it was easier to fix on board than be frustrated by calling them.

Thanks Jim. I wasn’t too worried but wanted to avoid a trip to CS on the first day. I appreciate your answer. Louise

We have the same problem. We have AI and I upgraded to premium alcohol but DH didn’t want to. Our express pass shows my PALL but no beverage package for DH. I called Celebrity because I wanted to be proactive and not have to figure it out onboard. They said they couldn’t find it and to call mt TA. I emailed our TA and she contacted Celebrity and they had all our perks. I called Celebrity to confirm. They again told me they couldn’t find it. I have all our documentation so I guess I will fight it out on board. It was just a hassle. When we had dedicated Captains Club representatives I never had a problem. They were so proactive with problems. Now I felt that they thought I was just disturbing them. There should be better communication between TA and Celebrity. Not sure if it computer systems that can’t talk to one another. Take care.